Administrative Assistant 1 or Trainee (NY HELPS) - Constituent Services (NYC)

Duties Description This Administrative Assistant 1/trainee position is in New York City and serves the Constituent Services Bureau of the Office of the New York State Attorney General (OAG). The incumbent performs the following duties:

• Review and process online and other complaints, inquiries, and correspondence received from the public or other bureaus/offices within the agency in a timely, accurate, and comprehensive manner.
• Scan, upload, review, and process documents received via mail or fax and take appropriate action.
• Appropriately route or close complaints and/or inquiries.
• Respond to internal queries from bureau and other OAG staff.
• Prepare, draft, and edit correspondence, including referral letters, emails, and other documents, using

the appropriate template.

• Monitor and track case assignments and determine any required follow up.
• Liaise between agency and public, responding to phone inquiries, routing calls appropriately and/or
• providing the most accurate resource(s).
• Communicate face-to-face with members of the public to provide or gather information.
• Review press releases to ensure proper handling of inquiries or complaints.
• Maintain daily call log.
• Gather, compile, and review data and provide basic report/analysis using Excel or other software.
• Update and/or create workflow processing procedural, reference guides, and other materials for bureau
• specific or agency use.
• Monitor and evaluate the intake process and recommend ways to improve flow of paper and electronic
• records through the review process to meet high volume of intake.
• Create cloud links, create folders, download files, rename folders and files per file-naming convention, and
• upload files to share drive when required.
• Perform other duties as assigned.

Minimum Qualifications NY HELPS:

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE QUALIFICATIONS:

• Administrative Assistant 1 (CSEA, SG-11, current starting salary $49,841, job rate $61,076):

Two years of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration.

• Administrative Assistant Trainee 2 (CSEA, NS ~ equated to SG-10, current starting salary $47,110, job rate $57,813): One year of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration.
• Administrative Assistant Trainee 1 (CSEA, NS ~ equated to SG-8, current starting salary $42,209, job rate $51,981): Six months of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration.

Substitution:
Certification (e.g., IAAP Certified Administrative Professional) or associate’s degree in office administration, secretarial science, administrative assistance, paralegal, business technology, or office technology substitutes for two years of experience.

Successful completion of the two-year traineeship leads to appointment as an Administrative Assistant 1, SG-11. If appointed at the traineeship level, you will need to complete mandatory coursework to advance to the full Administrative Assistant 1, SG-11. If appointed at the SG-11 hiring rate, you may be required to provide proof of successful completion of the required four mandatory administrative support courses and completion of the four elective administrative support courses.

OTHER WAYS TO QUALIFY:

Reachable on the Department of Civil Service Eligible list for Administrative Assistant Trainee 1.

OR

Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website.

NOTE: Employees appointed via the NY HELPS program are restricted for promotional appointment until their position is covered into the competitive class by the New York State Civil Service Commission (CSC), or they otherwise obtain permanent competitive status. The CSC has recently covered-in employees who were appointed via NY HELPS on a permanent or contingent permanent basis between June 11, 2025, and July 15, 2026. You may wish to apply if you received a permanent NY HELPS appointment to a qualifying title within these timeframes and are interested in this opportunity. Your eligibility for promotion will be reviewed by Human Resources. Employees with a permanent NY HELPS appointment occurring effective July 16, 2026, or later will be addressed with a subsequent cover-in.

OR

55 B/C: This position is eligible for 55b/c appointment, and candidates with 55b/c eligibility are encouraged to apply. To be eligible for a 55b/c appointment, the candidate must be enrolled in the Civil Service 55b/c program and meet the minimum qualifications listed above.