What are the responsibilities and job description for the NM Livestock Board Business Operations Analyst (NMLB #4925) position at State of New Mexico?
Posting Details
Our mission is to protect the integrity of New Mexico's livestock industry. Our team of about sixty full time inspectors and another sixty full and part time deputies continuously patrol and perform inspections around our state to help keep our livestock free from disease and safe from theft. We are also the office of the State Veterinarian, whose team collaborates with various government and private sector partners to ensure that our state remains free of diseases.
This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.
Why does the job exist?
This position provides administrative support and assistance to customers and staff and is the first point of contact for NMLB callers and visitors during normal business hours.
How does it get done?
Provide professional, courteous and knowledgeable customer service to callers and visitors. This includes, but is not limited to; being on-time to open the business office at 8am during normal business days; assisting with answering incoming telephone calls and following office protocols for message taking and forwarding of calls; processing and maintaining all TAG and CVI book sales and inventory (to include the updating of the system and inventory updates as requested);answering questions regarding livestock brand renewals and applications; processing payments for tag, CVI book, and brand orders. These tasks involve empathetic, courteous, and polite communication and a high level of diplomacy and active listening skills to exceed expectations.
Participate in the processing, research, and drawing of new brand applications under the supervision of the office manager. Process brand title transfers under the supervision of the office manager. These task involve detail-oriented data entry and light graphic design skills.
Manage and process Commuter Herd Agreements between New Mexico and Colorado cattle producers. Data entry and maintenance of the Accredited Veterinarian database in the File-maker System. These task requires attention to detail and above average communication skills via phone and email.
Provide back up and assistance to other NMLB staff as needed to ensure the office is covered during normal business hours. Assist with mail distribution when necessary in accordance with office protocols. Assist the State Veterinarian's Office with clerical duties when needed. The goal requires high level of empathy, active listening skills and a willingness to be flexible and adaptable.
Answering the entry permit line and issuing entry permit(s) during normal business hours as needed: providing the public information regarding entry requirements during normal business hours. This task involves high levels of courtesy and empathy as well as attention to detail to exceed expectations.
Who are the customers?
The NM Livestock Board, employees, the livestock industry, and the citizens of the State of New Mexico.
Ideal Candidate
The NM Livestock Board, employees, the livestock industry, and the citizens of the State of New Mexico.
Minimum Qualification
High School diploma or Equivalency and two (2) years of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
Employment Requirements
Must possess, maintain a valid NM Driver's License and have own mode of transportation.
Working Conditions
Work is performed in an office setting. Sitting and bending at the waist for extended periods of time. Extensive telephone and computer use. Working directly with the general public. Lifting up to 20 lbs.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Julie Gauman (505) 362-1565 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
Our mission is to protect the integrity of New Mexico's livestock industry. Our team of about sixty full time inspectors and another sixty full and part time deputies continuously patrol and perform inspections around our state to help keep our livestock free from disease and safe from theft. We are also the office of the State Veterinarian, whose team collaborates with various government and private sector partners to ensure that our state remains free of diseases.
This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.
Why does the job exist?
This position provides administrative support and assistance to customers and staff and is the first point of contact for NMLB callers and visitors during normal business hours.
How does it get done?
Provide professional, courteous and knowledgeable customer service to callers and visitors. This includes, but is not limited to; being on-time to open the business office at 8am during normal business days; assisting with answering incoming telephone calls and following office protocols for message taking and forwarding of calls; processing and maintaining all TAG and CVI book sales and inventory (to include the updating of the system and inventory updates as requested);answering questions regarding livestock brand renewals and applications; processing payments for tag, CVI book, and brand orders. These tasks involve empathetic, courteous, and polite communication and a high level of diplomacy and active listening skills to exceed expectations.
Participate in the processing, research, and drawing of new brand applications under the supervision of the office manager. Process brand title transfers under the supervision of the office manager. These task involve detail-oriented data entry and light graphic design skills.
Manage and process Commuter Herd Agreements between New Mexico and Colorado cattle producers. Data entry and maintenance of the Accredited Veterinarian database in the File-maker System. These task requires attention to detail and above average communication skills via phone and email.
Provide back up and assistance to other NMLB staff as needed to ensure the office is covered during normal business hours. Assist with mail distribution when necessary in accordance with office protocols. Assist the State Veterinarian's Office with clerical duties when needed. The goal requires high level of empathy, active listening skills and a willingness to be flexible and adaptable.
Answering the entry permit line and issuing entry permit(s) during normal business hours as needed: providing the public information regarding entry requirements during normal business hours. This task involves high levels of courtesy and empathy as well as attention to detail to exceed expectations.
Who are the customers?
The NM Livestock Board, employees, the livestock industry, and the citizens of the State of New Mexico.
Ideal Candidate
The NM Livestock Board, employees, the livestock industry, and the citizens of the State of New Mexico.
Minimum Qualification
High School diploma or Equivalency and two (2) years of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
Employment Requirements
Must possess, maintain a valid NM Driver's License and have own mode of transportation.
Working Conditions
Work is performed in an office setting. Sitting and bending at the waist for extended periods of time. Extensive telephone and computer use. Working directly with the general public. Lifting up to 20 lbs.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Julie Gauman (505) 362-1565 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
Benefits:
Health Insurance, Vacation & Paid Time Off, Retirement PlanSalary : $23 - $34