What are the responsibilities and job description for the Emergency Response Investigations Specialist (CYFD/PSD #32362) position at State of New Mexico?
Posting Details
At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service, and be part of meaningful change for New Mexico's future.
THESE POSITIONS WILL PROVIDE COVERAGE 24 HOURS A DAY, 7 DAYS A WEEK. WORK SCHEDULES MAY DIFFER THAN THE STANDARD 8 AM - 5 PM MONDAY THROUGH FRIDAY.
Schedules for these positions are as follows:
Primary Coverage (7 days): 2:00 PM - 11:00 PM
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
This Emergency Response Investigations Specialist position will serve as a specialized worker dedicated to handling after-hours emergencies, on-call response, and crisis situations. This role will mitigate or eliminate the need for primary caseworkers to handle overnight/emergency work, enabling them to focus on their assigned caseloads.
How does it get done?
Respond to reports of child abuse or neglect that require immediate action outside of regular business hours; conduct thorough assessments of child safety using structured decision-making tools and crisis intervention techniques. (60%);
Intervene in family crises that might otherwise result in removal, utilizing crisis de-escalation techniques to stabilize situations when possible. (20%);
Complete thorough documentation of all emergency interventions, ensuring that information is available to primary caseworkers for follow up, and facilitate effective transfer of information to caseworkers who will assume case management responsibilities. (20%).
Minimum Qualification
Bachelor's degree in social work, education, counseling, psychology, sociology, criminal justice or family studies from an accredited college/university and two (2) years of any combination of experience including working with communities on health or social service related matters, social work/case management experience, behavioral health, and/or health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.
Working Conditions
Work is performed in an office setting: late hours, weekends, on-call and callback work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Kimberly Chavez-Buie, kim.chavez-buie@cyfd.nm.gov Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service, and be part of meaningful change for New Mexico's future.
THESE POSITIONS WILL PROVIDE COVERAGE 24 HOURS A DAY, 7 DAYS A WEEK. WORK SCHEDULES MAY DIFFER THAN THE STANDARD 8 AM - 5 PM MONDAY THROUGH FRIDAY.
Schedules for these positions are as follows:
Primary Coverage (7 days): 2:00 PM - 11:00 PM
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
- APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*
This Emergency Response Investigations Specialist position will serve as a specialized worker dedicated to handling after-hours emergencies, on-call response, and crisis situations. This role will mitigate or eliminate the need for primary caseworkers to handle overnight/emergency work, enabling them to focus on their assigned caseloads.
How does it get done?
Respond to reports of child abuse or neglect that require immediate action outside of regular business hours; conduct thorough assessments of child safety using structured decision-making tools and crisis intervention techniques. (60%);
Intervene in family crises that might otherwise result in removal, utilizing crisis de-escalation techniques to stabilize situations when possible. (20%);
Complete thorough documentation of all emergency interventions, ensuring that information is available to primary caseworkers for follow up, and facilitate effective transfer of information to caseworkers who will assume case management responsibilities. (20%).
Minimum Qualification
Bachelor's degree in social work, education, counseling, psychology, sociology, criminal justice or family studies from an accredited college/university and two (2) years of any combination of experience including working with communities on health or social service related matters, social work/case management experience, behavioral health, and/or health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
Employment Requirements
Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.
Working Conditions
Work is performed in an office setting: late hours, weekends, on-call and callback work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Kimberly Chavez-Buie, kim.chavez-buie@cyfd.nm.gov Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
Benefits:
Health Insurance, Vacation & Paid Time Off, Retirement PlanSalary : $30 - $45