Administrative Support Clerk - Springfield Regional Office

Administrative Support Clerk/Front Desk Receptionist

Typical working hours: 8:00 AM to 5:00 PM, Monday through Friday. No On-call.

Job Location: This position is domiciled at Springfield Regional Office, 1515 E Pythian, Springfield MO 65801-5030.

Why You’ll Love This Position

The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. By joining our team YOU can make a difference in the lives of those impacted by a mental illness or developmental disability so they can have the opportunity to pursue their dreams, live their lives to the fullest, and be a valued member of their communities.

• Provide a welcoming environment by greeting visitors, families, individuals, and stakeholders.
• Check in all visitors at the front desk, ensure they are signed in/out and provide visitor pass while in the building.
• Answer incoming calls promptly, professionally, and friendly, directing calls as needed, taking messages, and relaying to appropriate team members.
• Responsible for opening and closing office to include but not limited to transferring phones to after hours on call, turning off building lights, ensuring all doors are closed and locked.
• Provide support to team members, Assistant Director, and Director within the office and statewide as needed or requested.
• Assist with new hire onboarding for new office staff.
• Assist with maintaining, organizing, filing and reporting state vehicle mileage logs, reference book, vehicle inventory, and assisting with scheduling service appointments.
• Maintain and organize office supply inventory list.
• Assist with placing office supply orders.
• Ensure all printers have adequate paper, ordering paper as needed.
• Organize and maintain mail room with supplies.
• Ensure office equipment: printer, scanner, post machine, etc. are maintained with regular service checks.
• Communicate with the afterhours answering service with the on-call rotation, on call persons name and contact information, and communicate when upcoming holidays coverage is needed.
• Organize and maintain building schematic with office assignments and maintain list and sign out sheet office keys.
• Process all incoming and outgoing mail to include but not limited to: postage machine, certified mail, date stamping incoming mail and distributing to appropriate team members.
• Ensure all business office related mail / checks are processed accordingly.
• Collaborate with team members to ensure safety of building by assisting in ensuring door codes are routinely updated or per request of division leadership.
• Update and maintain front desk operating manual.
• Compose, review and process Utilization Review service request letters accurately and in a timely manner according to regulations.
• Assist in creating, maintaining and organizing utilization review tracker to ensure timelines are being met in accordance with regulation.
• Other duties as assigned.
  
  

Minimum Qualifications:

• 0-1 years of relevant work experience.
  
  

Preferred Qualifications:

• Knowledge of general office practices.
• Proficiency in Microsoft 365 programs.
• Excellent organization and communication skills.
  
  

Lack of post‐secondary education will not be used as the sole basis denying consideration to any applicant.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Upload a cover letter, resume, and optionally three professional references and/or transcript.

Complete information must be provided for your request to be considered. Documentation supporting your eligibility may be required at any time during the application and hiring process.

For additional questions, please contact Human Resources at: Benjamin Spurlock, Benjamin.Spurlock@dmh.mo.gov.