Customer Services Specialist

Job Details

Job Class: Customer Service Specialist
Agency: Transportation Dept

• Job ID: 93556
• Location: Roseville
• Telework Eligible: No
• Full/Part Time: Part-Time
• Regular/Temporary: Temporary
• Who May Apply: Open to all qualified job seekers
• Date Posted: 04/14/2026
• Closing Date: 04/27/2026
• Hiring Agency/Seniority Unit: Transportation Dept / DOT-Metro-Central Off-AFSCME
• Division/Unit: Metro / Metro FacilitiesAdministration
• Work Shift/Work Hours: 12:30pm - 4:30pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $20.32 - $25.41 / hourly
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Metro / Metro FacilitiesAdministration
• End Date: This temporary position is anticipated to last up to 6 months with the possibility to be extended for an additional 3 months.
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This position provides customer service for the MnDOT - Metro District Information Center and is critical to the daily business operation at the Water’s Edge facility. Position responsibilities include answering the main switchboard (including directing calls promptly and properly, answering a wide-range and variety of questions from the public, and taking complete and accurate telephone messages when appropriate), receiving deliveries from a variety of vendors throughout the day, signing for packages and deliveries as necessary. Additionally, this position provides informational and security access assistance to employees, visitors, contractors, and individuals doing business with MnDOT at the Water’s Edge facility. Other related duties may be assigned (e.g., assisting with telephone problems, preparing nameplates, processing change form information) depending on agency need and workload.

The Minnesota Department of Transportation does not sponsor applicants for work visas or Optional Practical Training Extensions for STEM Students. Individuals must be legally authorized to work in the US at the start of employment.

Qualifications

Minimum Qualifications

• Typing/keyboarding skills with experience using Microsoft Word or equivalent software, sufficient to produce documents such as emails and other correspondence in an efficient and timely manner.
• Word processing skills sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors.
• Communication skills sufficient to communicate effectively with internal and external customers and understand and be understood during interactions with others.
• Database Management skills sufficient to enter and retrieve data.
• Experience using spreadsheet applications, such as Microsoft Excel to enter, compile, store, and retrieve data.
• Customer Service skills to provide prompt and accurate information to customers in-person, on the phone, and through email and other written or electronic correspondence.
• Ability to work in a seated or standing position for extended periods of time; move and/or transport items up to 40 plus pounds; frequently bend, lift, and maneuver items daily.
  

Preferred Qualifications

• Knowledge of general office practices.
• Excellent phone skills.
• Ability to use human relations skills to interact with others (common courtesy, tact, interest in positive problem solving, empathy and logical organization of ideas).
• Alphabetical and numerical filing practices sufficient to file and retrieve documents/information.
• Understand and effectively carry out oral and written instructions.

Additional Requirements

It is our policy that the successful candidate pass a background check prior to employment. The background check may consist of the following components:

• SEMA4 Records Check/employment verification
• Criminal History Check
• Employment Reference Check
• Education/License Verification
• Driver’s License Verification

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Christina Sans Crainte at christina.sanscrainte@state.mn.us or 651-234-7424.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Christina Sans Crainte at christina.sanscrainte@state.mn.us.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

The Minnesota Department of Transportation (MnDOT) encourages participation in all its programs, services and activities and does not discriminate against qualified applicants with disabilities. Anyone who believes they may need a reasonable accommodation in order to fully participate in the job application, interview or selection processes may contact any agency official with whom applicant has contact in the processing of their employment application to request an accommodation. Applicants may also contact the MnDOT Affirmative Action office to request an accommodation by: E-mail: ADArequest.dot@state.mn.us; or by calling Janet Miller at 651/366-4720; or using MN Relay 711.

The MnDOT Reasonable Accommodation policy can be found at: http://www.dot.state.mn.us/policy/hr/hr009.html.