Senior Claims Specialist - State Program Administrator Senior

Job Details

Working Title: Senior Claims Specialist
Job Class: State Program Administrator Senior
Agency: Administration Dept

• Job ID: 94476
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 06/05/2026
• Closing Date: 06/25/2026
• Hiring Agency/Seniority Unit: Administration Dept / Administration-MAPE
• Division/Unit: RMD Claims Administration
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $28.26 - $41.43 / hourly; $59,006 - $86,505 / annually
• Job Class Option: Claims Management
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Exempt - Administrative
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

The Risk Management Division (RMD) operates Minnesota state government’s self-insurance program, along with the State workers’ compensation and safety program. The division also insures the State’s assets and provides property and casualty coverage. The Property and Casualty unit serves as the State's insurance company providing auto, property, and general liability insurance policies, in addition to risk management and insurance consultation services.

In this position, you will manage auto, casualty, liability, and property claims, as well as coordinate non-insured tort claims by performing all aspects of the financial and administrative duties related to adjusting, managing, and monitoring various types of property and casualty losses and claims, including claims litigation management. Additionally, the position seeks to maximize loss recovery through subrogation and salvage.

• Review incident reports, claim and demand forms, verify accuracy of information and appropriate type of claim, and verify coverage so that the claims process is conducted properly and the assets of the management fund are protected.
• Investigate claims to determine liability, determine a judgement on bodily injury, and negotiate a resolution to ensure that claim handling meets division guidelines and protects the State's assets.
• Work with the division to ensure assigned claims are properly adjusted to protect the assets of the management fund.
• Research and analyze current tort claim law, court decisions, and current and past structure of underwriting programs and division policies.

This position is eligible for up to a 50% hybrid telework arrangement. With a telework arrangement, additional onsite may be required for team meetings or as requested by management to meet business needs. Completion of a telework agreement will be required. Please review the Telework Policy for details.

Qualifications

Minimum Qualifications

The following qualifications are required of all applicants seeking consideration for this position. Only applicants whose application materials clearly demonstrate fulfillment of each of these minimum qualifications will be considered for the position.

• Two (2) years of experience working with legal principles, tort claims statutes, governmental immunities, trial court decisions and jurisdictional issues, or other closely related experience.
  • A Bachelor’s degree in business, finance, insurance, or related field may substitute for one (1) year of experience as described.
  • An Associate's degree as specified above may substitute for six (6) months of experience as described.
• Strong communication skills to accurately express relevant issues to claimants, varied clientele, and stakeholders.
• Strong organizational and time management skills to successfully handle multiple caseloads.
• Research, investigative, and analytical skills to evaluate, assess, and recommend solutions.
• Ability to work independently and be self-directed to meet deadlines and handle claims expeditiously.
• Ability to make sound judgments/decisions to assess the needs of the agencies in terms of legal issues and advise them on their rights and responsibilities.
• Proficiency with Microsoft Office software (e.g., Outlook, Word, Excel, etc.).

Preferred Qualifications

• Two (2) years of experience managing, adjudicating, and resolving auto, bodily-injury, property, casualty, liability claims, non-insured tort claims, and experience with legal principles, tort claims statutes, governmental immunities, trial court decisions and jurisdictional issues, or other closely related experience involving property and casualty losses and claims.
• Minnesota Adjusters License or Associate in Claims, and/or other designation(s) from The Institutes or accredited institution(s).
• Auto physical damage estimating experience.
• Knowledge of medical terminology to determine the nature of injury and the relatedness and reasonableness of treatment.
• Knowledge of accident reports, police reports, diagrams, and photographs to address potential allegations.
• Knowledge of reasonable costs when reviewing estimates for damages to automobiles, buildings, and other personal property.
• Knowledge of subrogation and litigation procedures, along with experience in litigation, negotiating with plaintiff attorneys, and supervising defense attorneys.
• Conflict resolution and management skills and ability to handle difficult situations with tact, diplomacy, and professionalism.

Additional Requirements

Successful applicants must pass a criminal background check through American Databank and employment reference checks prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring practices.

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Ly Her at ly.her@state.mn.us or 651-201-2434.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title, and your valid Proof of Eligibility Certificate by the closing date to Ly Her at ly.her@state.mn.us.

About the Department of Administration

The Department of Administration is a core service agency serving the Governor, Legislature, state agencies, local governments, and the public. Our mission is to provide leadership, innovation, solutions, and support to help our partners succeed. To learn more about us, please visit mn.gov/admin.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources, and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.