What are the responsibilities and job description for the Administrative Associate position at State of Massachusetts - Massachusetts Teachers'...?
POSITION POSTING: Massachusetts Teachers’ Retirement System
FUNCTIONAL TITLE: Administrative Associate – Legal Unit
LOCATION: 500 Rutherford Ave., Charlestown, MA 02129-1628
STARTING SALARY: $46,800
DATE OF POSTING: May 14, 2026 (position will remain open until filled)
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The Massachusetts Teachers’ Retirement System (MTRS) is the pension plan for the Commonwealth’s public-school educators. The plan provides retirement, disability and survivor benefits to more than 71,000 recipients and maintains and services retirement accounts for over 102,000 active members.
Our mission is to ensure that members of the MTRS achieve and maintain a successful and secure retirement through responsible benefits administration, financial integrity and the provision of outstanding services.
GENERAL STATEMENT OF DUTIES:
Under the general supervision of the General Counsel, the legal unit’s administrative associate assists members of the MTRS and supports the legal unit by performing the following:
Disability
§ Entering disability application information into databases and requesting service estimates.
§ Sending requests for Employer Statements/ personnel files to employers.
§ Requesting medical records identified on disability applications.
§ Following up on medical/employer record requests.
§ Monitoring the Citrix Fileshare folder and saving received documents to appropriate member files.
§ Scanning medical and employer records upon receipt.
§ Scheduling pre-medical panel conferences.
§ Follow-up on missing or invalid Physician Statements.
§ Requesting records identified post pre-medical panel conferences.
§ Copying Board reports/records (documents to be reviewed by attorney and/or paralegal prior to release).
§ Copying/scanning file associated with member and/or attorney requests (documents to be reviewed by attorney and/or paralegal prior to release).
§ Sending files to MTRS Springfield office for benefit processing.
§ Receiving files from Springfield office.
§ Sending files to storage.
§ Maintaining disability files in cabinet and legal file room in an orderly manner.
Section 91A – Terminations
§ Sending out form letters to disability retirement recipients.
§ Scheduling hearings for non-compliant recipients.
§ Sending out Notices of Hearing for non-compliant recipients.
Forfeiture
§ Attending forfeiture review meetings and updating database, as directed.
§ Following up on requests for documents to court/attorneys.
§ Copying/scanning records associated with member/attorney requests (documents to be reviewed by attorney and/or paralegal prior to release).
Litigation
§ Scanning/copying litigation files and/or exhibits at the direction of attorney.
§ Creating entry in database and MyTRS.
§ Assisting attorneys, as needed.
Domestic Relations Orders (DROs)
§ Logging receipt of DROs on spreadsheet.
§ Monthly distribution and collection of draft DROs to/from attorneys.
§ Generating and mailing DRO approval notices (Draft and Final).
General
§ Organize, label, and then image closed cases.
§ Present weekly admin updates to legal group on ongoing projects.
§ Assignments and/or projects as directed by General Counsel.
§ Minimum of high school diploma, or GED.
§ Excellent organizational skills, flexible, and able to handle a multitude of tasks.
§ Desire to work in an environment committed to teamwork and quality service.
§ Ability to communicate effectively and professionally with coworkers, members, and the public.
§ Ability to follow instructions and function both independently and as a member of a team.
§ Ability to maintain harmonious relationships with the members, employers, and MTRS staff.
§ Commitment to competent, compassionate and quality service always.
§ Business experience with Microsoft Excel, and Word.
§ Experience with member/customer/client databases required.
§ Ability to travel to and from the workplace.
EXPECTED HOURS OF WORK
Hours of work are Monday through Friday, 9 AM to 5 PM (30-minute lunch), or 8:45 AM to 5 PM (45-minute lunch). While some MTRS positions allow hybrid telework arrangements based on operational need this specific position is not eligible for telework.
APPLICATION PROCESS
Interested applicants must apply online through MassCareers at:
https://massanf.taleo.net/careersection/ex/jobsearch.ftl?ftlcompclass=LoginComponent
Applicants are required to submit a cover letter and résumé to Robert Fabino, Chief Human Resources and Legal/Legislative Affairs Officer, within the MassCareers portal. The cover letter must address why the applicant’s background and training would make him or her a good fit for the position of Administrative Associate (Legal Unit) with the MTRS. (See MTRS website for background at www.mass.gov/mtrs) Applicants who do not submit a cover letter will not be considered. Selected applicants will be invited to take a skills assessment designed to evaluate their basic writing, math, and computer skills.
The Commonwealth is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
Salary : $46,800