Educator Licensure Support Assistant (Administrative Aide)

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland.

ASTD11

Nancy S. Grasmick Education Building

The main purpose of this position is to independently determine completeness of documents received from new applicants for initial licensure as well as requests from current or past credential holders for renewal, reinstatement, and endorsements. This position supports the mission of the Agency, Division and Branch by providing accurate licensure information to prospective, current, and past credential holders and thereby facilitating the issuance of licenses to professional educators, employed in Maryland local education agencies, nonpublic schools, state institutions, and those seeking Maryland professional licensure.

• Independently responsible for screening applications to determine completeness of documents.

• Reviews all correspondence and documentation received and assigns to appropriate specialist.

• Enters information into The Educator Application and Credentialing Hub (TEACH).

• Provides internal and external constituents with complex licensure information.

• Provides technical assistance to applicants submitting requests through the portal.

• Provides support for scanning licensure documents.

• Independently completes Hall of Records requests.

• Providing back-up administrative support for the Division of Educator Effectiveness.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

• One year of experience working in Education (private, higher education, or local education agency)

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• Experience with Call Center Customer Service.

• Experience with Microsoft Suite, Google Suite and Smartsheet

• Experience with document management (filing, scanning, cataloging)

• Data management experience

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

STATE OF MARYLAND BENEFITS

It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that the applicant meets the minimum qualifications for the position. If you are unable to apply online, paper applications can be obtained from the link below and be faxed to 410-554-9397 or mailed to MSDE Human Resources Branch, 200 W. Baltimore Street, Baltimore, MD 21201. If there is a supplemental questionnaire, this must be completed and sent in with your paper application, if you are unable to apply online.

All application materials must be received in our office by the closing date. Postmarks will not be accepted. Applications must be complete to be considered including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application, submitted to the fax number, or mailed to the Human Resources address listed above.

Inquiries can be made to 410-767-0012, TDD 410-333-3045. Appropriate accommodations can be made for individuals with disabilities.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay.

Proof of eligibility to work is required in compliance with the Immigration Reform and Control Act. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

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