What are the responsibilities and job description for the Social Services Analyst 1-3 (Region 9: Tangipahoa & Surrounding Parishes) position at State of Louisiana?
The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.
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REGION 9: Livingston, St. Tammany, Tangipahoa, Washington
Make a meaningful impact by helping individuals overcome barriers and achieve stability. As a Social Service Analyst 1–3, you’ll interpret and apply complex federal, state, and local regulations while guiding clients through program requirements and available resources. You’ll conduct in-depth client interviews to assess work history, education, abilities, and goals, then serve as a case manager—documenting findings, coordinating services, and developing solutions that support successful participation. This role is ideal for professionals who enjoy problem-solving, client engagement, and using policy knowledge to create positive, real-world outcomes.
An ideal candidate should possess the following competencies:
Accepting Direction: The ability to be open and willing to follow guidance or instructions.
Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.
Three years of experience in social services; OR
Six years of full-time experience in any field; OR
A bachelor's degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties:
- Determine Eligibility for Economic Stability Programs
Determine initial and ongoing eligibility for Economic Services (ES) programs by gathering, analyzing, and documenting client information; interpret and apply complex federal, state, and local laws, regulations, and agency policies while maintaining a reduced caseload compared to lower-level SSAs. - Provide Quality Customer Service and Program Guidance
Assess customer needs, explain program rules and procedures, make appropriate referrals, and deliver services respectfully, consistently, and without bias, while demonstrating cultural sensitivity. - Manage and Document Caseloads and Case Activity
Manage assigned caseloads by completing required forms, recording findings, documenting case activity and correspondence, and monitoring case development to ensure accuracy, timeliness, and compliance. - Serve as Lead Analyst and Mentor
Train, mentor, and provide technical assistance to new and lower-level SSAs and support staff; interpret program policies, review cases for accuracy, and assist with corrective actions and performance development. - Support Supervisory and Operational Functions
Assist the supervisor in evaluating program processes, completing reports, reassigning caseloads to balance workload, responding to urgent State Office requests, and performing functional supervisory duties in the supervisor’s absence. - Ensure Quality Control and Compliance
Review statistical samples of cases for completeness and accuracy, monitor quality control findings, assist in developing corrective procedures, and ensure compliance with state and federal rules, regulations, and policies. - Provide Training, Representation, and Community Engagement
Conduct policy training for staff, represent the agency in appeals, hearings, presentations, and community forums, serve as a resource to community partners, and participate in formal training and professional development activities.
Position-Specific Details:
Location: Medical Vendor Administration / Economic Stability / Region 9: Livingston, St. Tammany, Tangipahoa, Washington
Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment, Job appointment (temporary appointment that may last up to 48 months)
Position Number(s): Multiple positions
Career Progression: This position may be filled as a Social Services Analyst 1, 2, or 3 determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.
Compensation: The salary range listed for this position reflects the minimum and maximum allowable pay range and is not the anticipated starting salary. New hires will typically be appointed at the Special Entrance Rate (SER) listed below, based on qualifications and experience. Higher salaries may only be considered for applicants with prior State of Louisiana classified service, in accordance with Civil Service pay rules.
This position is eligible for the following Special Entrance Rates (SER), as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity.
Social Services Analyst 1 - $16.42 hr / $1,313.60 bi-weekly
Social Services Analyst 2 - $17.56 hr / $1,404.80 bi-weekly
Social Services Analyst 3 - $21.27 hr / $1,701.60 bi-weekly
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
**Applications will be accepted from applicants who are within 90 days of graduating with a qualifying degree. If you are within 90 days of graduating, we encourage you to apply!**
* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
For information on how to check your application status and understand status updates, please click HERE.
Contact Information:
Patricia Walker
Patricia.Walker.DCFS@la.gov
LA Department of Health (LDH)Division of Human Resources
PO Box 4818
Baton Rouge, LA 70821
225-342-6477
This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.
LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.
Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.
LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.
Salary : $2,838 - $5,113