What are the responsibilities and job description for the IT Manager (IT Operation Manager) position at State of Louisiana?
About This Job
Do you enjoy being a self-driven system and support manager, love what you do and want to make a difference?
Come join us. At TRSL, we give back to our state’s teachers by providing retirement security and excellent service. Join our dynamic and innovative system and user support team as their new manager, where you'll have the opportunity to lead a talented and enthusiastic group of professionals who are passionate about delivering cutting-edge solutions. As a key and an experienced manager of our IT team, you'll be responsible for overseeing the technical aspects of our infrastructure and application systems, providing top-notch user support, and collaborating with cross-functional teams to drive business growth.
Why work for TRSL?
Seven years of experience in information technology; OR
Six years of full-time work experience in any field plus five years of experience in information technology; OR
An associate's degree in information technology plus five years of experience in information technology; OR
A bachelor’s degree plus five years of experience in information technology; OR
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR
A master’s degree plus four years of experience in information technology.
Experience Substitution:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Note:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties:
Job Duties and Other Information
This newly created IT Manager position will serve as the IT Manager in the System and Support section of the IT Department. This position is responsible for the operational leadership, strategic planning, and continuous improvement of the organization's Helpdesk Support Team and Data Center Operations. This role ensures the stability, security, and efficient of end-user support services and core infrastructure systems.
Appointment Type: This vacancy may be filled as a Probation, Promotion, or Detail to Special Duty. Current classified permanent status employees may be required to accept a Probational Appointment.
TRSL will consider candidates eligible for full-time work/practical training in Curricular Practical Training (CPT) or Optional Practical Training (OPT) student status.
Please click the job title IT Manager to review specific information on the salary range, minimum qualifications and job concepts.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
Applicants with international degrees must provide an equivalency evaluation and a copy of their transcripts at the time of application.
For Further Information About This Vacancy, Contact:
Sarah Baldassaro - Human Resources
Teachers' Retirement System of Louisiana
P.O. Box 94123
Baton Rouge, LA 70804
Ph: 225-922-2659
Fax: 225-922-2579
Email: sarah.baldassaro@trsl.org
Additional TRSL Job Postings can be found HERE.
All prospective new hires will be subject to employment eligibility verification via the federal government’s E-Verify system.
TRSL is a Substance Abuse and Drug-Free workplace. As an Equal Opportunity Employer, TRSL is committed to a diverse and inclusive workplace, prohibiting discrimination on the basis of any non-merit factor.
TRSL is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):
Can you list any professional certifications (example PMP, VMWARE, Network) that you consider relevant to this position?
02
How many years of direct management experience do you have, and can you describe your experience in supervising helpdesk and data center teams?
03
Can you list the key data center and user support technologies and platforms that you have worked in the last 3 years.
04
Briefly describe your experience in managing data center operations and highlighting your approach to SLA management and incident response.
05
What was the most complex project you managed, and can you describe your role in the project and the outcomes you achieved?
06
If you are qualifying for this position with one of the degree options provide the level of degree, major as given on your official transcript, school name, and date earned for each degree you have completed. Example: (Bachelor in biology at Louisiana State University May 2012) If you are not qualifying under a degree option enter N/A.
07
If you have completed twenty-four semester hours in information technology, computer science, engineering, mathematics, or business analytics provide the qualifying courses include the course number, course title, credit hours, and college/university. (Ex. BIOL 1001 – General Biology – 3 hrs – LSU) If you have not you can enter N/A.
08
Are you a retiree of LASERS, TRSL, or any other state retirement system?
Do you enjoy being a self-driven system and support manager, love what you do and want to make a difference?
Come join us. At TRSL, we give back to our state’s teachers by providing retirement security and excellent service. Join our dynamic and innovative system and user support team as their new manager, where you'll have the opportunity to lead a talented and enthusiastic group of professionals who are passionate about delivering cutting-edge solutions. As a key and an experienced manager of our IT team, you'll be responsible for overseeing the technical aspects of our infrastructure and application systems, providing top-notch user support, and collaborating with cross-functional teams to drive business growth.
Why work for TRSL?
- Service – All Louisianans have benefited from teachers that inspire and encourage us. At TRSL we give back to our state’s teachers by providing retirement security and excellent service.
- Culture – We value and support employees through open communication, professional development, recognition, and by creating a sense of community.
- Growth – TRSL encourages professional growth in a number of ways including professional development plans and career progression groups through SCS. We also offer financial assistance for professional certifications and postsecondary/graduate-level courses.
- Benefits – TRSL offers a generous benefits package including: a defined benefit pension plan, health insurance that is also available post retirement, at least 10 paid holidays, sick and annual leave that rolls over from year to year, paid or time off accrued for hours worked over 40 per week, a deferred compensation plan, a flexible benefits plan, alternate work schedules, etc.
- Location – TRSL is conveniently located near the I-10 / I-12 split on Essen Lane, away from the congestion of downtown Baton Rouge.
Seven years of experience in information technology; OR
Six years of full-time work experience in any field plus five years of experience in information technology; OR
An associate's degree in information technology plus five years of experience in information technology; OR
A bachelor’s degree plus five years of experience in information technology; OR
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR
A master’s degree plus four years of experience in information technology.
Experience Substitution:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Note:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties:
Job Duties and Other Information
This newly created IT Manager position will serve as the IT Manager in the System and Support section of the IT Department. This position is responsible for the operational leadership, strategic planning, and continuous improvement of the organization's Helpdesk Support Team and Data Center Operations. This role ensures the stability, security, and efficient of end-user support services and core infrastructure systems.
- Management Skills – Strong ability to organize and direct oneself and effectively supervise others. Conduct regular performance reviews to assess team member performance and provide recommendations for improvement. Strong ability to influence and manage technical teams and have them perform their jobs effectively, and have them take responsibility for making decisions within their own areas.
- Project Management Skills – Strong ability to manage complex development projects using appropriate project tools to outline risk activities, assigned resources and deadline dates taking into account dependencies and resource availability.
- Infrastructure Strategy – Strong vision and ability to develop and execute a strategic plan that aligns with the TRSL's goals and objectives.
- Data Center Operations - Proven ability to understand and support data center operations, including monitoring, maintenance, and troubleshooting. Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Network and Server Management - Proven ability to manage and support network and server infrastructure, including configuring, monitoring, and troubleshooting.
- Customer Service Skills - Proven ability to provide exceptional customer service, including responding to customer inquiries, resolving issues, and escalating concerns when necessary.
- Help Desk Software - Proven ability to use help desk software, including ticketing systems, to manage and resolve customer issues.
- Team Builder – Ability to encourage and lead by example System and user support teams to collaboratively and successfully work towards given goals and deadlines.
- Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. Ability to identify necessary technical and personal skills that need to be built across the technical teams, ability to identify relevant courses and make these available where possible to the relevant staff.
- Technical Aptitude – Ability to comprehend complex technical topics and specialized information. Ability to share this knowledge with own staff, with other IT staff and with Agency staff at the appropriate level as and when necessary.
- Creative – Foster a culture of innovation, continuous learning, and professional growth within the team.
- Communication, Oral & Written – Ability to communicate effectively with others using the spoken word in meetings and in writing clearly and concisely.
Appointment Type: This vacancy may be filled as a Probation, Promotion, or Detail to Special Duty. Current classified permanent status employees may be required to accept a Probational Appointment.
TRSL will consider candidates eligible for full-time work/practical training in Curricular Practical Training (CPT) or Optional Practical Training (OPT) student status.
Please click the job title IT Manager to review specific information on the salary range, minimum qualifications and job concepts.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
- Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Applicants with international degrees must provide an equivalency evaluation and a copy of their transcripts at the time of application.
For Further Information About This Vacancy, Contact:
Sarah Baldassaro - Human Resources
Teachers' Retirement System of Louisiana
P.O. Box 94123
Baton Rouge, LA 70804
Ph: 225-922-2659
Fax: 225-922-2579
Email: sarah.baldassaro@trsl.org
Additional TRSL Job Postings can be found HERE.
All prospective new hires will be subject to employment eligibility verification via the federal government’s E-Verify system.
TRSL is a Substance Abuse and Drug-Free workplace. As an Equal Opportunity Employer, TRSL is committed to a diverse and inclusive workplace, prohibiting discrimination on the basis of any non-merit factor.
TRSL is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
- Additional holidays may be proclaimed by the Governor
Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
Can you list any professional certifications (example PMP, VMWARE, Network) that you consider relevant to this position?
02
How many years of direct management experience do you have, and can you describe your experience in supervising helpdesk and data center teams?
03
Can you list the key data center and user support technologies and platforms that you have worked in the last 3 years.
04
Briefly describe your experience in managing data center operations and highlighting your approach to SLA management and incident response.
05
What was the most complex project you managed, and can you describe your role in the project and the outcomes you achieved?
06
If you are qualifying for this position with one of the degree options provide the level of degree, major as given on your official transcript, school name, and date earned for each degree you have completed. Example: (Bachelor in biology at Louisiana State University May 2012) If you are not qualifying under a degree option enter N/A.
07
If you have completed twenty-four semester hours in information technology, computer science, engineering, mathematics, or business analytics provide the qualifying courses include the course number, course title, credit hours, and college/university. (Ex. BIOL 1001 – General Biology – 3 hrs – LSU) If you have not you can enter N/A.
08
Are you a retiree of LASERS, TRSL, or any other state retirement system?
- Yes
- No
- Required Question