What are the responsibilities and job description for the Administrative Coordinator 4 (WAE) position at State of Louisiana?
About this position
The Administrative Coordinator 4 is a part-time, wages as earned (WAE) position within the Licensing Division of the Louisiana State Licensing Board for Contractors (LSLBC) that serves as the front-line of contact for the agency. This role is essential in managing contractor license applications, ensuring accuracy and completeness, and providing customer service both in person and via phone/email. It involves significant responsibility for document processing, database updates, and compliance with records retention standards. This position is limited to a total of 1,245 work hours per year
Key Competencies for Success
- Customer Service & Communication Skills: Ability to interact professionally with licensees and visitors, answer inquiries, and provide clear guidance.
- Attention to Detail & Accuracy: Reviewing applications, insurance certificates, and scanned documents for completeness and correctness.
- Organizational & Time Management Skills: Handling multiple tasks such as mail distribution, scanning, and maintaining records efficiently.
- Technical Proficiency: Comfort with database systems, scanning processes, and email management.
- Judgment & Discretion: Managing confidential information and making independent decisions with minimal supervision.
- Front-Line Impact: You are the first point of contact for contractors and visitors, playing a key role in shaping their experience with the agency.
- Variety of Tasks: From customer interaction to document management and compliance, the role provides diverse responsibilities
- Contribution to Public Service: Supporting the licensing process for contractors directly impacts the integrity and safety of construction practices in Louisiana.
EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
- Serve as the agency receptionist and first point of contact for visitors and callers
- Assist licensees in person with renewals using the lobby computer system.
- Receive contractor license applications, verify completeness, and confirm correct fees.
- Manage Licensing and Insurance email accounts, responding to basic inquiries and forwarding specialized requests.
- Maintain active, inactive, and suspended files in compliance with the Records Retention Program.
- Examine and process certificates of insurance, update coverage in the database, and queue discrepancy letters.
- Scan documents into the agency database, including new applications, insurance certificates, and maintenance files.
Appointment Type: Classified WAE - 1,245-hour limit per year.
Career Progression: This position does not participate in a Career Progression Group.
Compensation: The salary offered will be determined based on qualifications and experience.
Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
How To Apply:No Civil Service test score is required to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete*
For further information about this vacancy, contact:
Nikki Lopez-Crawford
LA State Licensing Board for Contractors
nlopez@lslbc.gov
(225) 346-6359
Salary : $2,732 - $4,682