What are the responsibilities and job description for the Retirement System Counselor I position at State of Kentucky - General Government Cabinet |...?
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11/9/2025 (7:00 PM EST)
25-06615
Retirement System Counselor I
Pay Grade
12
Salary
$2,976.04 - $4,464.04 Monthly
Employment Type
EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK
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Hiring Agency
General Government Cabinet | Kentucky Public Pensions Authority
Location
1260 Louisville Road
Frankfort, KY 40601 USA
The agency may authorize the selected applicant to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.
Frankfort, KY 40601 USA
The agency may authorize the selected applicant to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.
Description
Kentucky Public Pensions Authority (KPPA) is currently seeking a Retirement System Counselor I for the Division of Membership Support. Located in Frankfort, Kentucky, KPPA is responsible for the daily administration of three state administered retirement systems with over $29 billion in combined assets. These systems have a membership of more than 444,000 state and local government employees in the Commonwealth of Kentucky, including state employees, state police officers, city and county employees, as well as non-teaching staff of local school boards and regional universities.
This position is with the KPPA Division of Membership Support is staffed by approximately 24 Retirement System Counselors that provide a wide range of services to KERS, SPRS, and CERS members by phone and written correspondence. Employee training is provided on-site with an instructor in an interactive setting. Flexible work schedules may be available for qualifying employees .
KPPA offers great benefits for full-time employees including affordable first day health insurance as well as optional dental and vision insurance with an optional health reimbursement account. Other benefits include: a wellness incentive program, life insurance, a retirement plan, vacation leave, paid holidays, sick leave, employee discounts, training/career development opportunities, optional deferred compensation program (401k/457), flexible work schedules, ample parking, and a walkable campus.
Responsibilities include but are not limited to the following:
This position is with the KPPA Division of Membership Support is staffed by approximately 24 Retirement System Counselors that provide a wide range of services to KERS, SPRS, and CERS members by phone and written correspondence. Employee training is provided on-site with an instructor in an interactive setting. Flexible work schedules may be available for qualifying employees .
KPPA offers great benefits for full-time employees including affordable first day health insurance as well as optional dental and vision insurance with an optional health reimbursement account. Other benefits include: a wellness incentive program, life insurance, a retirement plan, vacation leave, paid holidays, sick leave, employee discounts, training/career development opportunities, optional deferred compensation program (401k/457), flexible work schedules, ample parking, and a walkable campus.
Responsibilities include but are not limited to the following:
- Counseling members by phone on various retirement subjects such as tax withholding, retirement reemployment laws, direct deposit, and post retirement calculations.
- Preparing and explaining retirement calculations to members and beneficiaries.
- Communicating with members, agencies and other representatives by phone and in writing to ensure timely benefit eligibility determination and processing of benefits.
- Strong listening and communication skills.
- Able to apply basic mathematical skills.
- Attention to detail.
- Strong organizational skills.
- Time management.
Minimum Requirements
EDUCATION: Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS: NONE
Substitute EDUCATION for EXPERIENCE: NONE
Substitute EXPERIENCE for EDUCATION: Experience in public or business administration, accounting, wage and/or claims reporting, investigations or auditing will substitute for the education requirement on a year-for-year basis. Administrative and/or clerical experience in Kentucky Public Pensions Authority will substitute for the required education on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE
Working Conditions
Work is typically performed in an office setting. Occasional travel may be required.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Lori Wells at lorie.wells@kyret.ky.gov.
An Equal Opportunity Employer M/F/D
Salary : $2,976 - $4,464
