What are the responsibilities and job description for the Human Services Assistant position at State of Kansas - Dept for Children and Families?
Job Posting closes: Open until Filled
Required documents (as listed in Qualifications and Required Documents sections) must be uploaded by close date. Incomplete applications may not be considered.
Agency Information
Kansas Department for Children and Families | www.dcf.ks.gov
Economic & Employment Services
Kansas City Region / Leavenworth
About the Position
Veterans' Preference Eligible: Yes
Compensation: $33,092.80 annually. Salary may be dependent upon the candidate’s qualifications and experience.
- Health Insurance including medical, dental, vision (plus optional partner/dependent coverage at reduced cost)
- Creation of and contribution to your personal KPERS defined Retirement benefit
- 9-10 paid, annual holidays
- 12 paid, annual vacation days
- 12 paid, annual sick days
- 1 paid Discretionary Day
- Your personal life insurance policy equal to 150% of your starting salary
- This benefits package represents additional annual compensation.
Visit the Employee Benefits page for more information.
The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose!
Provides support for multiple programs in the Leavenworth DCF Service Center by assisting professional staff in the coordination of services in order to facilitate an efficient workflow for the BPR process. Registers applications, by accessing the agency automated systems, analyzing application and system information to resolve problems and avoid duplication.
Provides a high level of service to customers to assist in achievement of the agency mission and goals and be familiar with agency programs and guidelines; be able to communicate effectively and positively with customers and ensure the needs of the customer are met by directing them appropriately to services.
Performs receptionist duties for the office as part of a team rotation, enters appropriate information onto the lobby tracker and inform customer of the next step. Answers and transfers telephone calls using multiline telephone system.
View the full position description:
Minimum Qualifications: High School education or equivalent
Preferred Qualifications: Experience in computer/data entry, experience working with the public, DCF experience.
Security Clearance: A background check (KBI - criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check. Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.
Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.
If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199.
Kansas Department of Revenue - Tax Clearance Frequently Asked Questions
Recruiter Contact Information
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Start your draft job application, upload other required documents, and Submit when it is complete.
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Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"
- State of Kansas online application
- Resume
- Cover letter
- Legible copy of valid driver’s license (if driver’s license is required)
- Transcripts** (if educational requirements are listed for this position)
**If degree is a requirement listed, transcript must show proof of graduation or degree obtained.
DD214 (if you are claiming Veteran’s Preference)- Required documents must be uploaded by close date. Incomplete applications may not be considered.
Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”.
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Veteran’s Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
E-Verify: DCF participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Full Position Description:
No. Each Task and Indicate Percent of Time
E or M
The incumbent is expected to demonstrate a commitment to customer service and cross program communication. The incumbent will work effectively with all other divisions to provide a harmonious work environment that is conducive to improving agency outcomes, office operations and a productive working relationship with the community.
1.
2.
3.
4.
5.
E – 35%
E – 35%
E - 15%
E – 10%
M – 5%
Program Support
Provides support for multiple programs by assisting professional staff in the coordination of services in order to facilitate an efficient work flow for the BPR process. Registers applications, by accessing the agency automated systems, analyzing application and system information to resolve problems and avoid duplication. Identifies services requested and enters appropriate information into the automated system for initial case establishment and to document customer contact and information. Manages the periodic review process through identification and generation of appropriate review forms based on the services received and registering reviews. Accesses non-DCF automated systems to gather information as requested by case managers. Attends unit meetings/ huddles, taking and distributing notes from those meetings.
Customer Service
Provides a high level of service to customers to assist in achievement of the agency mission and goals. To do this, the employee must be familiar with agency programs and guidelines; be able to communicate effectively and positively with customers and ensure the needs of the customer are met by directing them appropriately to services. These tasks require that the employee maintain an excellent knowledge of program processes as well as agency and community resources. Is familiar with agency program benefits and benefit delivery systems. Performs receptionist duties for the office as part of a team rotation, enters appropriate information onto the lobby tracker and inform customer of the next step. Answers and transfers telephone calls using multiline telephone system. Determines the customer’s needs and refers to appropriate person for assistance, or takes the necessary information to make an appropriate referral for the customer. Maintains strict confidentiality. Staff should be familiar with and able to assist customers in the use of the language line and special communication equipment (TDD) or other reasonable accommodations where appropriate.
Administrative Support
Provides administrative and clerical support to the team in order to maintain efficient BPR work flow. Prepares file folders for new cases, organizes and maintains case files, maintains file rooms. Collects, prepares and sends cases requested for State and Federal review and for out of county transfers. Sends and retrieves faxes for staff. Receives, date stamps, sorts and distributes incoming mail. Looks up information on multiple systems to ensure communications are appropriately directed. Receives and prepares outgoing mail to meet mail schedules and may apply postage using an electronic postage meter. Assists with file maintenance; identifying and destroying old files and materials according to agency policy in compliance with HIPPA regulations.
Teamwork and Communication
Serves as a supportive member of the BPR team and exhibits characteristics of a team player by contributing to the effective operation of the work team. Communicates in a manner that is respectful and beneficial to the team both informally, through day-to-day interaction, and formally, through regular team/unit meetings. Offers assistance to other team members and may serve on work groups to enhance processes, procedures and outcomes for consumers. Remains open to organization change.
Special Assignments
Works on special assignments and duties.
Benefits:
Vacation & Paid Time Off, Health Insurance, Retirement PlanSalary : $33,093