What are the responsibilities and job description for the Customer Rep Specialist position at State of Kansas - Department of Revenue?
Job Posting closes: 08/12/2026
Supporting Documents Uploaded By: 08/13/2026
Employment Benefits:
- Comprehensive medical, prescription, dental, vision, and additional coverage
- Pre-tax savings accounts
- Sick & Vacation leave
- Work-Life Balance programs: military leave, jury leave, funeral leave
- Paid State Holidays (designated by the Governor annually)
- Employee discounts with the STAR Program
- Retirement and deferred compensation programs
- Paid Parental Leave
- Employee Assistance Program
- On-the-job training programs
- Public Service Loan Forgiveness Program
Visit the Employee Benefits page for more information…
Full Position Description
Qualifications:
Education: High school diploma or equivalent.
Minimum Qualifications: Two years of experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work.
Preferred Experience: Must be able to communicate and correspond professionally and proficiently. Knowledge of Kansas Sales and Use Tax Statutes and Regulations preferred.
Preferred Skills: Word, Excel, PowerPoint, Access, proofreading, editing, and attention to detail.
Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.
- Email: KDOR_Recruitment@ks.gov
- Phone: (785) 296-3077
- Mailing Address: Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612
Job Application Process:
- First Sign in or register as a New User.
- Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
- Upload required documents listed below for the Careers> My Job Applications page.
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Start your draft job application, upload other required documents, and Submit when it is complete.
- Manage your draft and submitted applications on the Careers> My Job Applications page.
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Check your email and My Job Notifications for written communications from the Recruiter.
- Email – sent to the Preferred email on the My Contact Information page
- Notifications – view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"
- DD214 (if you are claiming Veteran’s Preference)
- Resume
- Cover Letter
Helpful Resources at jobs.ks.gov: “How, What, & Where do I Upload Documents”
Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance withing ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. Please be encouraged if you have a missing tax return(s) or you owe taxes to the State of Kansas, the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue - Tax Clearance Frequently Asked Questions
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Docking State Office Building
915 SW Harrison Ave, STE 260
Topeka, KS 66612
Equal Employment Opportunity
Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.
Salary : $25