What are the responsibilities and job description for the Insurance Customer Service Rep position at Humbard Agency, LLC?
Job Overview
Humbard Agency, LLC is proud to represent American Family Insurance, a company that has been serving communities for nearly 100 years. Our mission is centered on helping individuals and families protect their dreams while building financial security for the future. As a local agency, we operate with a close-knit, team-focused environment where collaboration and community involvement are part of daily life. Team members value the opportunity to make a meaningful impact while working in a flexible, family-first environment that encourages both personal and professional growth.
We're seeking a detail-oriented Insurance Customer Service Representative to support and grow our existing book of business. This role focuses on servicing client accounts, handling policy needs, and identifying opportunities to cross-sell and expand coverage. You will play a key role in maintaining client relationships, resolving issues, and supporting both service and sales efforts. This position is ideal for someone who enjoys problem-solving, working with clients, and contributing to both retention and revenue growth.
- Hourly base pay of $20 - $22.50 based on experience plus commission and bonus opportunities
- Monday-Friday schedule with flexible hours
- Paid time off, paid holidays, and paid sick leave
- Work-life balance and flexible scheduling
If you are looking for a role where you can grow your income and career, apply today!
Salary Range: $46,800.00 - $65,000.00 per year
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)Flexible Schedule
Hands on Training
Mon-Fri Schedule
Bonus Opportunities
Warm Leads Provided
Holidays Off
Paid Holidays
Professional Development
Continuing Education Opportunities
Ongoing Training Seminars
Performance Bonuses
Professional Work Environment
Paid Sick Leave
Licensing Assistance
Requirements
- An active Property and Casualty insurance license is a plus, Life License is a plus
- Licensing Assistance is provided for the right candidate
- Prior insurance or account management/service experience preferred
- Strong communication and problem-solving skills
- Detail-oriented and highly organized
- Comfortable using technology and agency systems
- Goal-oriented with a client-focused mindset
- Honest, patient, and driven attitude
Responsibilities
- Assist clients with policy questions and service needs
- Handle inbound and outbound client communication
- Manage and maintain client accounts
- Follow up with clients to ensure satisfaction and retention
- Cross-sell additional coverages to existing clients
- Support billing inquiries and claims-related questions
About Us
As an American Family Agency, our mission is to serve our clients with integrity, empathy, and unparalleled expertise, guiding them through the complexities of insurance to secure the right coverage. We pride ourselves on building lasting relationships grounded in trust and a genuine commitment to our clients' well-being.
At Humbard Agency, we foster a professional yet exceptionally welcoming atmosphere. Our team of dedicated staff are passionate about helping others and create a supportive environment where collaboration and client-focused service are paramount. We believe in treating everyone with respect and understanding, making insurance solutions accessible and understandable for all. If you are seeking a stable and rewarding career where you can make a real difference in people's lives, explore the opportunities at Humbard Agency.
Salary : $46,800 - $65,000