Licensing Assistant

Job Description

The Iowa Racing and Gaming Commission (IRGC) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic individual to join as a Licensing Assistant (Administrative Support Assistant 3) in our commission office at Prairie Meadows Casino in Altoona, IA.

Who We Are

IRGC’s mission is to administer the laws and rules for gambling and wagering in Iowa in order to ensure the integrity of licensees and their operations, maintain public confidence in regulated gambling and wagering activities in Iowa, and promote economic development for the citizens of Iowa.

What We're Seeking

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants should have a proven track record of completing tasks within strict deadlines, sound judgment and decision-making abilities, and excellent customer service skills.

This position is a 40-hour-per-week role with full-time benefits. During the non-live racing season, it will be a Monday–Friday position with standard office hours. During the live racing season, which runs from April through October, the working days will include weekends, evenings, and holidays.

This position does not offer remote work options.

Desired Qualifications Include

• A self-motivated, quick learner who is able to navigate licensure requirements proficiently.
• Great attention to detail and a high level of organizational skill.
• Excellent written and oral communication skills.
• Comfort with responding to a high volume of inquiries and prioritizing clerical work.
• Experience working with diverse populations in a team environment.
• Commitment to providing a high-quality service.
• Displays high standards of professional and ethical conduct.
  
  

What You'll Do

• Process applications for licensure using a licensing software system.
• Understand and implement administrative rules governing the licensure process.
• Review and evaluate supporting documents received for pending license applications.
• Handle confidential documents and follow procedures established in the Code and administrative rules. Make an independent determination of each applicant’s eligibility for licensure.
• Advise applicants on procedure and requirements and give appropriate and prompt responses to questions by telephone and in person.
• Fingerprint applicant making sure the fingerprint card has been properly and legibly completed.
• Process licensure fees, issue licenses and certificates, and enter licensing information in the online system on a daily basis.
• Answer multiple phone and walk-in inquiries from individuals about requirements for initial licensure.
• Enter necessary data into the database, take photo, and print badge.
• Balance all monies received from license fees and rulings with the daily and weekly deposits. Make out deposit form and deposit funds weekly at the bank. Prepare and distribute direct billing statement for licensee.
• Maintain a log on all fines assuring they are paid within the time limit, if not refer to the Gaming Representatives. Enter the ruling information into the database and distribute copies.
• Other duties as assigned.
  
  

What We Offer

When you join IRGC, you are helping to ensure that people participating in casino gaming and horse racing are appropriately licensed, while enjoying an outstanding benefits package!

In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including:

• Robust benefits, including excellent health, dental, life and vision insurance.
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Opportunities for professional development.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement System (IPERS) Retirement Package.
• Optional 401A plan with employer contribution.
• Retirement Investors Club (Employer Sponsored Retirement Plan).
• Employee Assistance Program for support when you need it most.
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)
• For additional information on benefits click here .
• Excited to pursue the next step in your career? Apply today!
• Background check required.
  
  

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
  
  

For more information click on this link to view the job description