Case Manager

Job Description

The Iowa Department of Health and Human Services (HHS), Community Access and Eligibility Division, is seeking a Child Support Case Manager (Child Support Recovery Officer) to help families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children and build relationships with the parents to ensure they are successful. If you have a passion for helping others, this job is for you!

Hours, Work Location and Requirements:

This is a full-time opportunity, Monday – Friday with being from 8:00 AM - 4:30 PM. This position offers a hybrid work opportunity upon successful completion of the training period with management approval. This position does require a driver’s license and the ability to travel on occasion, as needed. This is not a remote position.

Job Duties

• Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders.
• Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
• Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the state of Iowa.
• Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR is critically important for success in this position.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.
  
  

The Ideal Candidate Will Have Strong Experience With

• Critical thinking skills and executing complex tasks independently.
• Customer service, including de-escalation of conflictual or adversarial situations.
• Excellent oral and written communication and report composition.
• Teamwork, collaboration, and consultation.
• Managing multiple deadlines.
• Extreme accuracy in mathematical calculations and timelines.
  
  

How To Apply

For help creating a profile or entering your information, please go to the online Employment Application Guide . Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Applicants are strongly encouraged to fully complete ALL employment and education fields within the online application. The application is the primary record for determining your eligibility for employment. We encourage you to attach a resume and cover letter.

Additional Qualification Requirements

This position requires the completion and successful passing of an FBI background check, including fingerprinting.

We have a great total compensation package for all our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS) (Employee contributes 6.29%/State of Iowa contributes 9.44%)
• Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month)
• Health, Dental and Vision Insurance (See below for more details)
• Vacation Leave (96 hours/year)
• Sick Leave (144 hours/year)
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance ($20,000 paid by the State of Iowa)
• Long-Term Disability Insurance
  
  

Benefits

For additional information on benefits click here .

Click here to see how we compare ourselves with other employers or offers by using our Total Compensation Calculator.

Geographical Information

• Office is located at 420 Watson Powell Way Ste. 150, Des Moines, IA 50309
• Growing, diverse, and team-focused environment
• Office located in the heart of downtown Des Moines
• Within walking distance/quick driving of local restaurant options
• State paid parking
• Close to Wells Fargo arena and the downtown YMCA
• Connected to the skywalk system
• Hybrid work environment after full training period and with management approval
  
  

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages foster youth, foster parents, and/or parents who were in the DHS (HHS) system to apply. Minorities, women, veterans, and persons with disabilities are also encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
• A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
• Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.
  
  

For additional information, please click on this link to view the job description .