What are the responsibilities and job description for the Driver & Identification Service Center Consultant - Burlington position at State of Iowa - Executive Branch?
Job Description
Are you interested in leading a team focused on the excellence of a customer-driven environment?
At the Iowa Department of Transportation, the focus of a Driver & Identification Service Center Consultant is ensuring safe mobility through professional customer service and team leadership. Every task and customer helped by you will contribute towards the Iowa DOT Mission of Making Lives Better Through Transportation and five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception .
Responsibilities
Your role as a Consultant in our fast-paced, high-volume work environment will focus on a variety of tasks, both in the office and outside, through the following responsibilities:
Hours: Monday through Friday 8:00 AM to 4:30 PM;Occasional in-state travel will be expected along with reporting to various locations as needed.
As a State of Iowa employee, you will be eligible for the following benefits:
Special Requirements
The Iowa Department of Transportation is an equal-opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us
Reasonable accommodation such as interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Are you interested in leading a team focused on the excellence of a customer-driven environment?
At the Iowa Department of Transportation, the focus of a Driver & Identification Service Center Consultant is ensuring safe mobility through professional customer service and team leadership. Every task and customer helped by you will contribute towards the Iowa DOT Mission of Making Lives Better Through Transportation and five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception .
Responsibilities
Your role as a Consultant in our fast-paced, high-volume work environment will focus on a variety of tasks, both in the office and outside, through the following responsibilities:
- Assist supervisor with team responsibilities, coordination, and efficiency as needed
- Being a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs
- Providing expert knowledge of driver’s license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards and issuing license, or identification documents off of eligibility
- Administering and scoring motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations
- Reviewing State and Federal records and database information to determine issuance / non-issuance eligibility; conducting re-exams for re-issuance purposes (written, driving, or visual)
- Supporting teammates through knowledge sharing, training, mentoring, etc.
Hours: Monday through Friday 8:00 AM to 4:30 PM;Occasional in-state travel will be expected along with reporting to various locations as needed.
As a State of Iowa employee, you will be eligible for the following benefits:
- Competitive pay and benefits package including health, dental, flexible spending, and life insurance
- Insurance benefits start the first month following 30 days of employment and costs can be reviewed here.
- Opportunities for professional growth and development.
- Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
- Optional 401A plan with employer contributions.
- Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
Special Requirements
- Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, and driver's license (minimum of an operator's license) and must pass federal and local name-based and Fingerprint criminal history background checks.
- After Hire: Must obtain and maintain required American Association of Motor Vehicle Administrator certifications, must attend a Motorcycle Rider Education Safety course, and attend department training sessions as required. Training classes and time will be provided upon hiring.
- 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.
The Iowa Department of Transportation is an equal-opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us
Reasonable accommodation such as interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
- Graduation from an accredited four-year college or university.
- Four years of full-time work experience in public administration (e.g., public sector clerical or managerial work, program oversight, strategic planning, auditing, or law enforcement).
- A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
- Current, continuous experience in the state executive branch that includes experience equal to two years of full-time work within the Motor Vehicle Division of the Iowa Department of Transportation.
