Receptionist

• Agency Logo:
• Requisition ID: ADM0JLL
• Number of Openings: 1
• Advertised Salary: $33,280.00 per year
• Shift: Day Job

Job Summary
The receptionist is responsible for greeting internal and external customers in person or on the telephone.

Essential Functions

• Operating a multi-line telephone system
• Providing requested information and/or forwarding callers to appropriate locations or individuals

• Greeting visitors to the college, determines the nature of their business, and provides appropriate information (15%)
• Maintain a basic knowledge of admissions procedures, deadlines, and upcoming events
• Providing clerical support to various departments (5%)
• Participates in the Strategic Planning process for the college/department and helps implement the plan (5%)
• Other duties as assigned. (5%)

Competencies

• Knowledge of phone system operation
• Knowledge of college activities
• Ability to demonstrate proper phone etiquette
• Skill in the operation of computers and job-related software
• Effective communication, verbal and written and ability to provide effective guidance and communication both face to face and over the phone
• Specific knowledge of college program completion requirements
• Understanding of FERPA restrictions and proper guidance and assistance within compliance of privacy acts and restrictions

Minimum Qualification

• High school diploma or equivalent

Preferred Qualifications

• One-year experience performing clerical tasks or providing customer service
• Experience utilizing Banner/BanWeb within the last six months
• Three or more years of customer service experience
• Ability to multi-task and function in a busy environment
• Experience operating a multi-line phone system within the last six months in a post-secondary environment
• Post-secondary education in the form of a certificate or diploma

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment and technologies.