What are the responsibilities and job description for the OPERATIONS ANALYST I - 64000348 position at State of Florida?
Requisition No: 875761
Agency: Department of Health
Working Title: OPERATIONS ANALYST I - 64000348
Pay Plan: Career Service
Position Number: 64000348
Salary: 36,000.00 - 38,264.00
Posting Closing Date: 08/10/2026
Total Compensation Estimator Tool
Open Competitive
This position reports directly to the Public Health Services Manager (PHSM). This employee independently performs complex assignments under limited supervision by independently assessing and planning details of procedures and methods to obtain and monitor standards in the Health Services Division.
Administrative Functions: Conducts daily administrative activities such as filing, typing, recording meeting minutes, and answering phone calls. Assists in reviewing all existing Health Services policies and procedures and suggesting appropriate policy improvements and/or creates new policies to improve the Health Services Division. Continues to update QI manuals and CHD Guidebook. Evaluates customer satisfaction surveys and recommends programmatic improvements. Attends all Health Services Supervisor meetings, presents pertinent information at the meetings, and records the minutes. Assists PHSM with all facets of hiring new employees including reviewing and grading applications, scheduling candidate interviews, preparing interview questions, and preparing follow up correspondence. Serves as the primary point of contact for travel forms for the Health Services Team and will aid with processing travel as well as payments.
Front Desk Support: Duties include scheduling appointments for the integrated health clinic utilizing FMMIS, HMS and Change Health Care to verify insurance coverage. Provides client check in and out services which includes ensuring services are entered and billed to client or insurance, collects fees and provides client a receipt. Balances cash box and completes fee reports. Registers clients into FL Shots and enters and records shot history. Provides eligibility services for the White Wilson Program, Presumptive Eligibility for Pregnant Women, Epilepsy and Diabetes programs.
Purchasing and Budget: Prepares purchase requisitions for all the Health Services Department including Communicable Disease, Clinic Services, School Health, Healthy Start, and Tuberculosis and places orders in My Florida Marketplace using the state purchasing card. Ensures that purchase requisitions include proper organization codes, tracks delivery of supplies and ensures that payment of invoices is posted within the prescribed time frame. Utilizes the FLAIR module for the Department of Health. This position must follow appropriate state laws and guidelines using reasonable judgment when making purchases. Works with the PHSM with departmental budgets and reports. Reconciliation of bills for clinic processes including but not limited to Quest, State Lab, pharmaceuticals, grants and rabies.
Will be the primary point of contact for the family planning program Tubal Ligation and Vasectomy (TLV) quarterly report, will keep track of referrals made for TLV, and follow up with payment to appropriate providers. Aids with documentation needed for family planning office on a yearly basis. This position will also be responsible for payment for any CXR done for the tuberculosis program and ensure payment is made in a timely manner. Will be the facilitator for the While Wilson grant ensuring referrals are eligible for services, tracked for completion and billing and payment are complete. Monitors grant budget to ensure funding is available.
Public and Written Communication: Processes incoming correspondence for the PHSM and prepares outgoing correspondence. Prepares website material and SharePoint information for the Health Services Division. Develops spreadsheets to monitor progress and evaluate the effectiveness of projects and services. Communicates to DOH- Santa Rosa staff and community partners through letters and emails. Writes and/or edits reports and requests for information on behalf of the PHSM. Participates in grant writing teams. Other duties as assigned.
Required Knowledge, Skills, And Abilities
Knowledge of general office procedures and practices, correct grammar usage and basic arithmetic. Must have the ability to prepare reports and correspondence, follow instructions, review data for accuracy and completeness, communicate effectively and establish and maintain effective working relationships with others.
Qualifications
Valid driver license.
Mission
Florida Department of Health Mission, Vision, and Values:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision
To be the Healthiest State in the Nation.
Values
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work
5527 Stewart Street, Milton, FL
The Benefits Of Working For The State Of Florida
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Please Be Advised
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.
Agency: Department of Health
Working Title: OPERATIONS ANALYST I - 64000348
Pay Plan: Career Service
Position Number: 64000348
Salary: 36,000.00 - 38,264.00
Posting Closing Date: 08/10/2026
Total Compensation Estimator Tool
Open Competitive
This position reports directly to the Public Health Services Manager (PHSM). This employee independently performs complex assignments under limited supervision by independently assessing and planning details of procedures and methods to obtain and monitor standards in the Health Services Division.
Administrative Functions: Conducts daily administrative activities such as filing, typing, recording meeting minutes, and answering phone calls. Assists in reviewing all existing Health Services policies and procedures and suggesting appropriate policy improvements and/or creates new policies to improve the Health Services Division. Continues to update QI manuals and CHD Guidebook. Evaluates customer satisfaction surveys and recommends programmatic improvements. Attends all Health Services Supervisor meetings, presents pertinent information at the meetings, and records the minutes. Assists PHSM with all facets of hiring new employees including reviewing and grading applications, scheduling candidate interviews, preparing interview questions, and preparing follow up correspondence. Serves as the primary point of contact for travel forms for the Health Services Team and will aid with processing travel as well as payments.
Front Desk Support: Duties include scheduling appointments for the integrated health clinic utilizing FMMIS, HMS and Change Health Care to verify insurance coverage. Provides client check in and out services which includes ensuring services are entered and billed to client or insurance, collects fees and provides client a receipt. Balances cash box and completes fee reports. Registers clients into FL Shots and enters and records shot history. Provides eligibility services for the White Wilson Program, Presumptive Eligibility for Pregnant Women, Epilepsy and Diabetes programs.
Purchasing and Budget: Prepares purchase requisitions for all the Health Services Department including Communicable Disease, Clinic Services, School Health, Healthy Start, and Tuberculosis and places orders in My Florida Marketplace using the state purchasing card. Ensures that purchase requisitions include proper organization codes, tracks delivery of supplies and ensures that payment of invoices is posted within the prescribed time frame. Utilizes the FLAIR module for the Department of Health. This position must follow appropriate state laws and guidelines using reasonable judgment when making purchases. Works with the PHSM with departmental budgets and reports. Reconciliation of bills for clinic processes including but not limited to Quest, State Lab, pharmaceuticals, grants and rabies.
Will be the primary point of contact for the family planning program Tubal Ligation and Vasectomy (TLV) quarterly report, will keep track of referrals made for TLV, and follow up with payment to appropriate providers. Aids with documentation needed for family planning office on a yearly basis. This position will also be responsible for payment for any CXR done for the tuberculosis program and ensure payment is made in a timely manner. Will be the facilitator for the While Wilson grant ensuring referrals are eligible for services, tracked for completion and billing and payment are complete. Monitors grant budget to ensure funding is available.
Public and Written Communication: Processes incoming correspondence for the PHSM and prepares outgoing correspondence. Prepares website material and SharePoint information for the Health Services Division. Develops spreadsheets to monitor progress and evaluate the effectiveness of projects and services. Communicates to DOH- Santa Rosa staff and community partners through letters and emails. Writes and/or edits reports and requests for information on behalf of the PHSM. Participates in grant writing teams. Other duties as assigned.
Required Knowledge, Skills, And Abilities
Knowledge of general office procedures and practices, correct grammar usage and basic arithmetic. Must have the ability to prepare reports and correspondence, follow instructions, review data for accuracy and completeness, communicate effectively and establish and maintain effective working relationships with others.
Qualifications
Valid driver license.
Mission
Florida Department of Health Mission, Vision, and Values:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision
To be the Healthiest State in the Nation.
Values
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work
5527 Stewart Street, Milton, FL
The Benefits Of Working For The State Of Florida
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions
- Flexible Spending Accounts;
- Tuition waivers;
- And more!
Please Be Advised
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.