What are the responsibilities and job description for the SENIOR CLERK OPS position at State of Florida- Department of Education?
Requisition No: 873203
Agency: Department of Education
Working Title: SENIOR CLERK OPS - 48006356
Pay Plan: Temp
Position Number: 48006356
Salary: $15.00 to $15.75 hourly
Posting Closing Date: 04/20/2026
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Florida Department of Education
Office of K-12 School Choice
Location: Tallahassee/ Turlington Building
Position Title: Senior Clerk (OPS)
Salary Range: $15.00 - $15.75 hourly
CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY
APPLICATION INFORMATION & HIRING REQUIREMENTS
Application Information:
- Your Candidate Profile (application) must be complete in its entirety.
- Work History (in easy to review chronological order) Consists of:
- Any position held by a State of Florida Agency
- Any position held by a Florida University
- All periods of employment from high school graduation
- All periods of current or prior unemployment
- Gaps 3 months or more must be accounted for*
- Any Education
- Any Volunteer Experience
- Your resume and application must match
- Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
- It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will be converted to your official application.
- Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
Hiring Information and Requirements:
- The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system.
- If claiming Veteran’s Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only.
- If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only.
If you are missing any of the items above, your packet may be held up at the final review step.
NOTE: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.
OFFICE CONTACT:
Monica Garmon, 850-245-0502
JOB DESCRIPTION:
The Office of K-12 School Choice Senior Clerk (OPS) serves as a Bilingual Customer Service Representative for the School Choice Information Hotline. This position involves answering phone calls, addressing inquiries, and providing technical assistance to callers.
DUTIES & RESPONSIBILITIES:
(Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)
The Florida Department of Education (FDOE) has an open position for a Bilingual Customer Service Representative that is responsible for executing the following functions:
- The individual selected for this position will be a member of a call center team with a very high call volume. The hotline is answered 8 hours per day, five days per week, and the person in this position will be an additional Customer Service Representative (CSR) to help answer Spanish calls.
- CSRs answer calls from the School Choice Information Hotline for the Office of Independent Education and Parental Choice and provide accurate and detailed information regarding K-12 scholarship programs and other school choice programs in the office.
- Customer Service Representatives are required to know the statutes that regulate the K-12 scholarship programs and to interpret the language so that participants can understand and comply with the law.
WHO WE’RE LOOKING FOR:
This is a great opportunity for someone who is capable of clear communication with others in a courteous and professional manner. Ideal for students, retirees, and others seeking part-time employment.
MINIMUM QUALIFICATIONS:
Required Licensure/Registration/Certification/Experience or Education:
- Two years of previous part-time or full-time employment is preferred.
- Ability to communicate effectively including verbal and written communication.
- Proficiency in Microsoft Office Suite.
PREFERRED QUALIFICATIONS:
- Preference will be given to applicants who are bilingual in either Spanish or Haitian-Creole and have knowledge of laws, rules, policies and procedures relating to K-12 educational programs.
EDUCATIONAL SUBSITITUIONS:
SB 1310: Substitution of Work Experience for Postsecondary Education Requirements.
- An associate or bachelor’s degree from an accredited college or university may substitute for two years of experience.
- A bachelor’s degree from an accredited college or university may substitute for three years of experience.
Related work experience may not substitute for any licensure, certification, or registration required by an agency and indicated in the advertised job description.
OFFICE OF K-12 SCHOOL CHOICE MISSION STATEMENT
The mission of the Office of K-12 School Choice is to support quality public and private educational choice programs by providing information and assistance to promote successful outcomes for students, families, institutions, and communities.
Every day the Department of Education works hand in hand with parents, teachers, educators, and community members to improve Florida's education system for students of all backgrounds and abilities. Our site reflects this cooperative relationship and the role that so many Floridians play in ensuring student success.
The FDOE’s mission for Florida’s Early Learning-20 education system is to increase the proficiency of all students within one seamless, efficient system, by allowing them the opportunity to expand their knowledge and skills through learning opportunities and research valued by students, parents, and communities.
Serving approximately 3 million students, 4,400 public schools, 28 colleges, 200,000 instructional staff, 46,000 college professors and administrators, and 340,000 full-time staff throughout the state, FDOE enhances programs and services for Florida’s students from early learning through college and career development. In addition, FDOE manages programs that assist individuals who are blind, visually-impaired, or disabled succeed either in school settings or careers - encouraging independence and self-sufficiency.
FDOE’s goal is to hire individuals to provide:
- Higher Student Achievement
- Seamless Articulation and Maximum Access
- Skilled Workforce and Economic Development
- Quality Services
Florida Department of Education
WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!
- State Group Insurance coverage options
- Retirement plan options, including employer contributions (www.myfrs.com)
- Nine paid holidays and a Personal Holiday each year
- Annual and Sick Leave Benefits
- Student Loan Forgiveness Program (Eligibility required)
- Flexible Spending Accounts
- Tuition Fee Waivers (Accepted by major Florida colleges/universities)
- Ongoing comprehensive training provided
- Career Growth
- Highly skilled, professional environment
- Maternity and Parental Leave Benefits
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
- We care about the success of our employees.
- We care about the success of our clients.
- We are always improving our technology, our tools, our customer’s experiences and ourselves.
- A rewarding experience for reliable, compassionate and professional employees.
BENEFITS INFORMATION
OPS employees do not participate in state group insurance or the state retirement system.
OPS employees may participate in the State of Florida 457 Deferred Compensation Plan.
OPS employees may wish to inquire into the following state programs:
The “Florida Discount Drug Card” program: http://www.floridadiscountdrugcard.com
The “Cover Florida” Health Care Access program: http://www.coverfloridahealthcare.com
The “Florida KidCare” Health Insurance program: http://floridakidcare.org
BACKGROUND SCREENING REQUIREMENT
It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement.
SELECTIVE SERVICE SYSTEM (SSS) AND REQUIREMENT
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire.
For more information, please visit the Selective Service website.
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Salary : $15 - $16