What are the responsibilities and job description for the Knox Box Local Client Relations Specialist, Pocatello ID position at State Fire?
Description
Knox Box Local Client Relations Specialist
Location: Pocatello, ID
We are looking for a driven and detail-oriented Client Relations Specialist to support and grow our Knox product line. This role is ideal for someone who enjoys working with customers, thrives in a team environment, and is passionate about safety and security solutions.
Key Responsibilities
Qualifications:
Knox Box Local Client Relations Specialist
Location: Pocatello, ID
We are looking for a driven and detail-oriented Client Relations Specialist to support and grow our Knox product line. This role is ideal for someone who enjoys working with customers, thrives in a team environment, and is passionate about safety and security solutions.
Key Responsibilities
- Customer Engagement: Work with new and existing customers to ensure they are equipped with the appropriate Knox products and services. Provide exceptional service through phone, email, and in-person communication.
- Product Knowledge & Cross-Selling: Learn the full range of products and services offered by State Fire. Identify opportunities to refer customers to other sales representatives for additional solutions.
- Inventory & Warehouse Management: Maintain an organized inventory of Knox products. Ensure the warehouse space is clean, efficient, and well-stocked.
- Sales Generation: Proactively generate sales through inbound calls, contractor relationships, community events, and networking. Follow up on leads and inquiries in a timely and professional manner.
- Site Visits: Occasionally visit construction sites to assess product needs and provide on-site recommendations. Installation of Knox product or fire extinguishers.
- Administrative Duties: Create accurate quotes, job orders, and invoices. Submit all paperwork completely and on time. Submittals to fire departments.
- Communication: Maintain regular contact with fire marshals, contractors, business owners, and property managers to support ongoing projects and build long-term relationships.
- Professionalism & Representation: Represent State Fire with consistency, integrity, and professionalism. Always seek opportunities to promote the company’s products and services.
Qualifications:
- Previous experience in inside sales, customer service, or a related field (preferred).
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Self-motivated with the ability to work independently and as part of a team.
- Comfortable using CRM systems, Microsoft Office, and other sales tools.
- Ability to lift and manage inventory as needed. Min 70 pounds.
- Competitive compensation.
- Comprehensive training on Knox products and State Fire services.
- Supportive team culture with opportunities for growth.
- Make a meaningful impact by supporting safety and emergency response systems in your community.