Digital Experience Analytics Analyst

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Responsibilities

The Business Insights Analytics (BIA) area within State Farm Enterprise Technology Department is seeking a candidate to research, measure and analyze customer digital experiences across Web and native app platforms. Selected candidate will have proven skills combining complex data sets in Adobe Analytics, AWS, and Sales Force. Candidate will identify, combine, and analyze customer web traffic, identity management, and digital self-service data. They will write reports and share outcomes specific to trends, anomalies, and insights with a customer-centric and data-driven approach. Candidate selected will be a member of the Digital Experience Analytics team and partner with Information Security Customer Identity Management Suite and Enterprise Technology product teams in the Digital Experience suite.

Qualifications

• Strong analytical, critical thinking, and problem-solving skills to independently identify and resolve issues, translating findings into clear recommendations.
• Ability to retrieve, analyze, and interpret data (leveraging low-code/AI approaches as needed), test assumptions, validate hypotheses, and communicate results through written documentation and presentations.
• Ability to build and interpret analytics to deliver customer-centric insights and measurable, actionable outcomes for stakeholders.
• Proficiency with analytics/BI tools (e.g., AWS, Adobe Analytics, Power BI, Excel) and demonstrated capability to quickly learn new technical and business concepts.
• Experience supporting end-to-end measurement and continuous improvement of customer digital experiences across web and mobile, including authenticated self-service.
• Ability to define and align measurement approaches and success metrics in partnership with Enterprise Technology product teams within the Digital Experience suite.
• Strong business acumen in insurance/financial services, including understanding of digital self-service capabilities, with the ability to communicate complex topics effectively in writing and verbally.
• Proven collaboration skills to build strong working relationships with business partners and State Farm associates across all organizational levels.
• High integrity and self-motivation, with demonstrated time/project management skills to handle multiple complex efforts and strong learning agility.
  
  

HYBRID: Qualified candidates must live within a 180-mile radius of a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment.

HUB LOCATIONS: Bloomington, IL; Dunwoody, GA; Richardson, TX; or Tempe, AZ

SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

SFARM

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $78,081.25 - $105,000.00
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary
  
  

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.
  
  

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!