Customer Service Professional

Overview
We are seeking an energetic Customer Service Professional to join our insurance team! In this role, you will be providing exceptional support and building positive relationships with clients from diverse backgrounds. Your enthusiasm, communication skills, and problem-solving abilities will drive customer satisfaction and loyalty. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our customers’ experience.

Responsibilities

• Engage with customers via phone, email, and chat to address inquiries, resolve issues, and provide product or service information with professionalism and enthusiasm
• Assist clients in navigating our services, ensuring their needs are met efficiently and effectively
• Conduct outbound calling campaigns to follow up on customer inquiries, gather feedback, or promote new offerings
• Maintain accurate records of customer interactions through data entry and CRM systems using Microsoft Office tools
• Handle cash transactions accurately when necessary, including processing payments and issuing receipts
• Demonstrate excellent phone etiquette and communication skills to foster positive interactions with clients
• Collaborate with team members to share insights, improve processes, and enhance overall customer support quality

Skills

• Current insurance license would be required. Would need to obtain quickly if offered the position. It can be completed after being hired.
• Excellent communication skills, both verbal and written, with active listening capabilities
• Proficiency in Microsoft Office applications (Word, Excel) and general computer skills for data management and reporting
• Outbound calling experience with a focus on customer engagement and relationship building
• Analysis skills to interpret customer data and feedback for continuous improvement
• Knowledge of call center operations, phone etiquette, and customer service best practices
• Ability to perform data entry efficiently with high accuracy in typing speed and attention to detail

Join us as a Customer Service Professional where your energy fuels positive experiences! We’re committed to supporting your growth through comprehensive training and ongoing development opportunities. If you thrive in a lively environment that values clear communication, problem-solving, and client satisfaction, this is the perfect role for you!

Pay: From $35,000.00 per year

Benefits:

• Paid time off
• Professional development assistance

Work Location: In person

Benefits:

Salary : $35,000