What are the responsibilities and job description for the Director of Operations - State Farm Agent Team Member position at State Farm Agent?
Benefits
At Misty Stathos - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
A Director of Operations leads business operations, coordinates team performance, and enhances overall efficiency. The role requires strong leadership and a proactive approach to office management.
Key Responsibilities
Responsibilities
People and Leadership
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Misty Stathos - State Farm Agent may be the right fit for you! If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- Bonus based on performance
- Competitive salary
- You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about your community and want to make a positive impact on the people around you.
- You’re detail-oriented, especially when handling sensitive information or important matters.
- You listen first, then guide, making customers feel understood while confidently providing options.
- You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident customer decisions that truly help customers.
At Misty Stathos - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
A Director of Operations leads business operations, coordinates team performance, and enhances overall efficiency. The role requires strong leadership and a proactive approach to office management.
Key Responsibilities
- Lead daily operations and guide team workflow.
- Oversee administrative and compliance procedures.
- Track progress toward established business objectives.
- Collaborate with the agent to implement strategic initiatives.
- Promote a positive and customer-focused environment.
- Leadership experience in business or office management.
- Excellent communication and problem-solving skills.
- Strong attention to detail and follow-through.
- Ability to obtain state insurance licenses.
Responsibilities
People and Leadership
- Recruit, hire, and onboard team members in sales and service roles
- Set clear goals, run 1:1s, coach to metrics, and manage schedules
- Build a positive, accountable culture focused on client outcomes
- Run the weekly production cadence and pipeline reviews
- Improve quote quality, follow-up, and close rates across P&C, Life, and Health
- Partner with the owner on campaigns, referrals, reviews, and local events
- Set service SLAs for calls, emails, and chats
- Oversee renewals, coverage reviews, cross-sell, and claims triage
- Track NPS or review scores and resolve escalations
- Document and improve SOPs for quoting, underwriting submissions, endorsements, billing, and renewals
- Manage task queues, quality checks, and workload balancing
- Keep data clean across CRM, phones, and e-sign tools
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Misty Stathos - State Farm Agent may be the right fit for you! If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Lexington, SC.
- Our office is open 9 am- 5 pm Monday through Friday (after hours by appointment).
- I have been a State Farm agent since 2009.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
- I am a second generation State Farm agent.
- We currently have 5 team members at our agency.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.