What are the responsibilities and job description for the Director of Operations - State Farm Agent Team Member position at Misty Stathos - State Farm Agent?
Benefits:
You May Be a Great Fit as a Director of Operations at Misty Stathos - State Farm Agent if:
At Misty Stathos - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
A Director of Operations leads business operations, coordinates team performance, and enhances overall efficiency. The role requires strong leadership and a proactive approach to office management.
Key Responsibilities
Responsibilities
People and Leadership
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- Bonus based on performance
- Competitive salary
You May Be a Great Fit as a Director of Operations at Misty Stathos - State Farm Agent if:
- You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about your community and want to make a positive impact on the people around you.
- You’re detail-oriented, especially when handling sensitive information or important matters.
- You listen first, then guide, making customers feel understood while confidently providing options.
- You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident customer decisions that truly help customers.
At Misty Stathos - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
A Director of Operations leads business operations, coordinates team performance, and enhances overall efficiency. The role requires strong leadership and a proactive approach to office management.
Key Responsibilities
- Lead daily operations and guide team workflow.
- Oversee administrative and compliance procedures.
- Track progress toward established business objectives.
- Collaborate with the agent to implement strategic initiatives.
- Promote a positive and customer-focused environment.
- Leadership experience in business or office management.
- Excellent communication and problem-solving skills.
- Strong attention to detail and follow-through.
- Ability to obtain state insurance licenses.
Responsibilities
People and Leadership
- Recruit, hire, and onboard team members in sales and service roles
- Set clear goals, run 1:1s, coach to metrics, and manage schedules
- Build a positive, accountable culture focused on client outcomes
- Run the weekly production cadence and pipeline reviews
- Improve quote quality, follow-up, and close rates across P&C, Life, and Health
- Partner with the owner on campaigns, referrals, reviews, and local events
- Set service SLAs for calls, emails, and chats
- Oversee renewals, coverage reviews, cross-sell, and claims triage
- Track NPS or review scores and resolve escalations
- Document and improve SOPs for quoting, underwriting submissions, endorsements, billing, and renewals
- Manage task queues, quality checks, and workload balancing
- Keep data clean across CRM, phones, and e-sign tools