Concessions Manager - Impact Catering / OKC Fair Park

Company: Oklahoma State Fair, Inc.

Position Title: Concessions Manager

Department: Impact Catering

Reports To: Director of Concessions; Senior VP Impact Catering

Supervises: Concessions Workers 

Classification: Full-Time, Salary

Pay Range: $48,000-$53,000/annually (dependent upon experience)

Job Responsibilities and Requirements

• Ensure proper set-up of all concession locations prior to doors opening, verify opening inventory, assign duties to concession workers, (employee/volunteer), ensure sanitation standards are met, verify each location is fully operational, ascertain levels of food production has been met based upon projected guest attendance; assure stand supervisors have followed proper procedures for distribution and handling of cash.
• Cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Assist with premium services operations and event needs as directed by the Concessions Director or Sr. Vice President. 
• Provide direction and oversight to supervisors and hourly employees ensuring that all venue policies, procedures, and practices are adhered to, including compliance with alcohol service and food handling/sanitation guidelines, general safety policies and procedures.
• Assist with post-event evaluation, data compilation, tracking of monetary and product shortages, generating reports; serve as a resource for POS applications, training, and hardware problems.
• Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents, or incidents.
• Ensure event staff and volunteers are aware of workplace expectations; provide on-going assistance, training and mentoring to event staff and volunteers; work side-by-side with staff and volunteers; reinforce procedures and practices through repetition.
• Lead by example and provide on-going constructive feedback.
• In the Director’s absence, this position will provide the same high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events, assist with the management and running of all venue concession operations before, during and after the event, staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, vault duties, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties normally handled by the Director of Concessions.
• Assist in other food and beverage departments as needed.
• Other duties as assigned.

Additional Job Requirements

• High School Diploma or equivalent preferred.
• Minimum 2 years food service/hospitality experience; similar venue experience a plus. 
• Valid liquor license/alcohol service permit and food handling certificate if required by state and federal regulations.
• Experience working in a supervisory capacity in a fast-paced restaurant.
• Make sound business/operations decisions quickly and under pressure (i.e., employee placement, staffing adjustments, and/or responding to technical, product or equipment challenges during an event).
• Solid knowledge of computer applications: Microsoft Office, POS systems, timekeeping systems.
• Possess a thorough working knowledge of all existing concession’s locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc., pertaining to Oklahoma State Fair, Inc., and venue concession operations.
• Handle cash accurately and responsibly.
• Basic math skills (addition, subtraction, multiplication, division, percentages) as they relate to POS/Micros cash/credit transactions, cash reconciliation and product inventory.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.

General Requirements

• Utilize task prioritization and effective time management skills to meet frequent and competing deadlines in a high-volume, high-stress environment.
• Perform detailed work in a team-oriented, fast-paced, event-driven environment handling multiple tasks with flexibility in a calm, professional manner.
• Effectively communicate with others in a clear, business-like, respectful and personable manner focused on generating a positive, enthusiastic and cooperative environment.
• Maintain high standards of appearance and grooming (i.e., clean, wrinkle-free clothing, proper uniform/attire, close attention to personal hygiene).
• Meet the company standard for excellent attendance, job reliability, diligence and dedication.
• Possess a valid driver’s license and a clean driving record.
• Speak, read and write in English.

Physical Requirements and Working Conditions

• Extended hours, nights and weekends may be required during peak periods.
• Frequent or continual movement from place to place with normal physical mobility, covering long distances with ease, managing assigned tasks throughout various indoor and outdoor locations within and around the property and in potentially inclement/severe weather conditions.
• Regularly lift, carry and put away items weighing up to 50 lbs. unassisted and occasionally lift and carry heavier items and/or assist others in lifting heavier objects, as job demands.
• Walk and/or stand for extended periods in addition to other prolonged physical exertions including seeing, hearing, reaching, grasping, lifting, pushing, pulling, squatting, crouching, stooping, bending, kneeling, climbing and working in awkward positions and tight areas may be required.
• Possible job hazards include, but are not limited to slips, trips, falls, burns, cuts and strains.

Benefits

• A 401(k) program is available once the employee meets the eligibility requirements for participation.
• Based on job classification, additional benefits that may be offered include Paid Time Off, Medical, Dental, Vision, Flexible Spending, Life, Dependent Life, AD&D, Short- and Long-Term Disability and Various Supplemental Insurances.
• Access to on-site workout facility.