Community Support Specialist

Position Title: Community Support Specialist

REPORTS TO: VP Community Relations

SUPERVISES: N/A

JOB STATUS: Non-Exempt

JOB GRADE 8: $20.00 to $23.53 Targeted Hourly Rate

Job Summary

The Community Support Specialist provides operational support to the Community Department by coordinating, organizing, and executing administrative, communication, and event support functions. This role plays a vital part in helping the department deliver effective community outreach, maintain strong business relationships, and drive operational effectiveness. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, mission-driven environment.

All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Duties/Responsibilities

• Manage community event calendars, schedule meetings, and coordinate travel for the Community Department.
• Process Sponsorship and Donation Requests.
• Prepare details for presentations and events and take notes during meetings and events.
• Track deadlines, tasks, and follow-up items to ensure timely completion of projects and initiatives.
• Draft, proofread and format communications, reports, and proposals.
• Assist with planning, logistics, and execution of community events, Select Employer Group (SEG) visits, financial education sessions, and tabling activities.
• Maintain inventory of promotional materials/swag, supplies, and branded items; coordinate orders and deliveries as needed.
• Maintain an internal event calendar and coordinate staffing needs in collaboration with branch leadership and employee volunteers.
• Process Community and Culture Room Requests.
• Maintain department data and reports.
• Assist in updating and maintaining the HubSpot and Kadince with leads, contacts, event notes, and business activity records.
• Assist in compiling and formatting weekly, monthly, and quarterly performance reports.
• Track Member engagement metrics, community partnerships, and business development outcomes.
• Support outreach communications to Select Employer Groups, nonprofit partners, and local businesses.
• Respond to routine inquiries and direct messages to the appropriate team member.
• Coordinate internal communications regarding community initiatives, events, and training sessions.
• Work closely with departments and branch representation to ensure aligned support for community initiatives.
• Support the creation of training materials, scripts, and sales resources for frontline staff.
• Perform other duties as assigned.
  
  

Required Skills/Abilities

• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong technical aptitude.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage multiple projects and deadlines.
• Strong organizational and time management skills.
• Ability to participate in company meetings, community events, and similar engagements as an ambassador to the organization and its mission. These include events that although ordinarily will be during business hours, does include weekends and evenings as communicated in advance.
• Familiarity with CRM systems and/or project management software preferred.
• Experience working in a credit union, bank, or community-facing non-profit environment a plus.
• Bilingual (English/Spanish) a plus.
  
  

Travel approximately 25% of the time.

Maintain a valid driver's license and remain insurable.

Education/Experience

• Education or experience equivalent to a Bachelor's degree in Business or related field, in addition to 3 plus years of experience in a Sales environment is required.
• Possess and maintain a valid driver's license and be insurable.
• Experience with Customer Relationship Management system (CRM) is highly desired.
  
  

General Requirements

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

• Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adheres to policy on Drug Free Workplace.
• Complies with company policies and procedures and local, state and federal regulations.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Some standing, walking, kneeling, stooping, bending and lifting.
• Must be able to lift 20 pounds at times with occasional lifting and/or carrying of objects weighing up to 15 pounds.
• Must be able to access and navigate each department at the organization's facilities.
  
  

Job Specific Physical Requirements

• Must be able to lift 30 pounds at times.
  
  

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.