Commercial Support Specialist

Position Title: Commercial Support Specialist

REPORTS TO: Commercial Portfolio Manager

SUPERVISES: N/A

JOB STATUS: Non-Exempt

JOB GRADE 9: $21.40- $26.75 Targeted Hourly Rate

Job Summary

This employee is responsible for assisting the commercial lending department in managing the commercial and business loan portfolio. This includes collecting documentation from borrowers, working with vendor partners, inputting loans into internal systems, and maintaining loan files, reports, and spreadsheets with high accuracy and thoroughness. Generally, the Commercial Support Specialist is responsible for the prescribed duties in facilitating periodic loan reviews and loan renewals.

All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Duties/Responsibilities

• Proactively assist the commercial lending department with managing the commercial and business loan portfolio.
• Obtain financial statements, tax returns, and other financial information at loan review/renewal and periodically as required by State ECU.
• Demonstrate expertise with all commercial and business lending products, services, policies, and procedures.
• Facilitate renewals of commercial and business loans on internal systems.
• Review and create commercial loan files with pertinent documentation for renewals of commercial and business loans.
• Review loan packages for accuracy and to ensure that the proper documentation is in file post-closing.
• Keep commercial lenders informed regarding communications with existing relationships.
• Work with vendors as needed to assist with various stages of the commercial loan review/renewal process. For example, title companies, appraisers, insurance providers, tax assessors, etc.
• Monitor loan reports and work with the commercial lending team to ensure that loans are being handled as agreed.
• Keep abreast of local and national economic, financial, political and legislative events and climates which could have an impact on commercial lending activities.
• Represent the credit union to the members in a courteous and professional manner and provide prompt, efficient, and accurate service.
• Manage member communication with high quality standards.
• Collaborate with Business Services and other departments for servicing commercial accounts, as needed.
• Provide general and specific information related to credit union services or policies.
• Respond to members' requests and inquiries and direct them to the proper person for specific information and services as needed.
• Service existing commercial and business loan relationships as assigned.
• Understand compliance issues and regulations, and attend training as directed or required.
• Performs all other duties as assigned.
• Job Related Travel – As required.
  
  

Required Skills/Abilities

• Basic knowledge of loan processing, loan documentation, and lending policy/procedures.
• Excellent verbal and written communication skills.
• Ability to work independently with little supervision as well as in a team environment.
• Proficient in the use of Microsoft Suite (Word, Excel, PowerPoint, etc.).
• Patience, tact, enthusiasm and positive attitude toward the members and general public.
• Strong organizational skills, attention to detail, and success working with clients with diverse banking needs.
  
  

Education/Experience

• Education or experience equivalent to a bachelor's degree in related field plus one or more years' relevant job experience; alternatively, four plus years of progressive financial institution and lending experience.
  
  

General Requirements

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

• Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adheres to policy on Drug Free Workplace.
• Complies with company policies and procedures and local, state and federal regulations.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.
  
  

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.