Senior Operations Analyst

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #:

JC-514030

Position #(s):

402-452-5393-XXX

Working Title:

Senior Operations Analyst

Classification:

ANALYST II

$6,031.00 - $7,547.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Fresno County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.

Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance, yet value a healthy work/life balance.

Job Description And Duties

Are you upbeat, resourceful, and enjoy helping others succeed? Are you someone who builds strong working relationships, delivers excellent customer service, and serves as a trusted resource across an organization? If so, State Fund has a job for you!

As California’s largest provider of workers’ compensation insurance, State Fund is a vital asset to the state’s economy. We support California businesses by providing fairly priced workers’ compensation insurance, promoting workplace safety, and helping injured workers recover.

Mail & Print Operations has an immediate opening for an Analyst II – Senior Operations Analyst in Vacaville or Fresno. Under the direction of the Supervisor I, this position provides analytical support, coordination, facilitation, and operational expertise on complex assignments that help advance our program goals.

In this role, you will support Mail Operations by coordinating projects, developing analytics and reports, mapping current and future processes, and evaluating operational data to recommend improvements. You will assist with budget planning, perform fiscal and metric analysis, troubleshoot complex issues, support Tier II customer requests, maintain key program reports and scorecards, and collaborate with partners across Business Services, IT, HR, Procurement, Corporate Communications, and other enterprise teams. You will also help prepare project plans, track milestones, monitor deliverables, and create documentation, training materials, and presentations that support successful project execution and operational readiness.

You’ve Got What It Takes If You Have:

• Strong organizational and time management skills
• The ability to interpret and apply policies and procedures
• Skill in reviewing, analyzing, and prioritizing incoming work
• Excellent written and verbal communication skills
• A commitment to achieving results and meeting objectives
• The ability to build strong working relationships at all levels
• The ability to work independently and as part of a team
• The ability to manage multiple assignments while maintaining confidentiality
  
  

If this position sounds exciting, and you’re interested in joining an organization with a culture centered on purpose, service, and values, come join State Fund! We offer excellent benefits, opportunities for career advancement, and an engaging environment where your work truly makes an impact.

You will find additional information about the job in the Duty Statement .

Special Requirements

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay.

To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting an SOQ that is not your own may be cause for disqualification from the hiring process.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/20/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including Your Examination/Employment Application (STD 678) And Applicable Or Required Documents) Must Be Submitted To Apply For This Job Posting. Application Packages May Be Submitted Electronically Through Your CalCareer Account At Www.CalCareers.ca.gov. When Submitting Your Application In Hard Copy, a Completed Copy Of The Application Package Listing Must Be Included. If You Choose To Not Apply Electronically, a Hard Copy Application Package May Be Submitted Through An Alternative Method Listed Below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Compensation Insurance Fund

Mailing Address

Attn: JC-514030 CA

PO BOX 659015

Sacramento , CA 95865

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Compensation Insurance Fund

Talent Acquisition/Staffing

JC-511988 CA

2275 Gateway Oaks Drive

Sacramento , CA 95833

08:00 AM - 05:00 PM

Required Application Package Documents

The Following Items Are Required To Be Submitted With Your Application. Applicants Who Do Not Submit The Required Items Timely May Not Be Considered For This Job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  
  

Please Submit a Statement Of Qualifications (SOQ) That Is No More Than Two Pages, 12 Point Font, Include Your Name And Job Control Number In The Upper Right Hand Corner Of The Page. Your SOQ Should Address The Following Prompts Using Clear And Concise Examples From Your Experience:

• Technical Skills and Data Storytelling
  
  

Describe your experience gathering, analyzing, and interpreting data. Include examples of how you have created data driven PowerPoint presentations that communicate a clear story.

• Communication and Organizational Awareness
  
  

Explain how you effectively communicate information up and down the organization. Provide examples of interactions with leadership, peers, or frontline staff that demonstrate strong communication and influence.

• Time Management and Initiative
  
  

Describe how you prioritize tasks, meet deadlines, and act as a self starter. Include an example of a time you independently drove a project or solved a problem.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.