What are the responsibilities and job description for the Universal Banker position at State Bank of Southern Utah?
Universal Bankers serve as a trusted resource for customers by opening a variety of SBSU accounts, assessing needs, and recommending products and services. Provide excellent customer service by resolving concerns, processing transactions, and balancing a cash drawer accurately. Use strong knowledge of bank accounts, regulations, and procedures to research issues, support relationship growth, and make referrals to specialized services. Assist with community outreach and perform other duties as needed to support branch operations. This position will be M-F 8-5 at our Richfield branch.
At State Bank of Southern Utah, our core values define who we aspire to be each and every day. These values hold us accountable to each other and help us be the best version of ourselves. We look for candidates who find connection with our core values:
Make a Difference: We are actively engaged. We genuinely care. We are knowledgeable and find solutions.
Relationships Matter: We are committed to each other and our customers. We seek to understand, connect, and collaborate.
Live with Integrity: We are trusted to do the right thing. We take responsibility for our individual roles and actions.
Love What We Do: We are passionate and show up with enthusiasm. We are driven and continually look to improve.
Share Positivity: We lift each other. We interact with a positive and optimistic attitude.
Apply at State Bank of Southern Utah and be part of a team that lives by these values every day!
Essential Duties And Responsibilities
- Be a primary resource for opening new customer accounts including all SBSU deposit accounts, 401(k), IRA, and credit cards
- Resolve customer concerns efficiently with customer satisfaction being the goal of every transaction
- Become an expert in SBSU accounts and services
- Assess customer needs during the account opening process and promote bank products and services, make referrals as necessary
- Process bank transactions, including but not limited to taking loan payments, performing money transfers, ordering checks, and balance a cash drawer according to bank policy
- Become familiar with banking regulations and established bank policies and procedures
- Provide excellent customer service with a focus on relationship development with the customer
- Research customer questions, resolve account issues, analyze branch data to develop future relationships
- Assist in community awareness events to increase bank outreach and foster new business opportunities
- Other duties as assigned based on needs of the branch at the discretion of the Branch Operations Manager
Minimum Qualifications
- High School Graduate or (GED)
- Must be at least 18 years of age
- Must pass a credit & background check
- At least 6 months of cash handling job experience
- Extensive face-to-face customer service work experience
Preferred Qualifications
- 1 years job experience with cash handling
- 1 years’ experience interacting with the public
- Bilingual a plus
Skills
- Ability to effectively use a business computer system to process transactions and complete daily work
- Ability to communicate effectively both in person and over the phone
- Problem solving & attention to detail
- Basic knowledge of math, cashiering, balancing, debits, credits, bank products and banking
- Be Self-Motivated to greet customers in a prompt, polite, and friendly way
Full-time employees will be eligible to participate in the following benefits and programs:
- Medical Insurance & HSA
- Dental & Vision Insurance
- Basic Life, AD&D and Long-term disability insurance
- Supplemental life and AD&D options available
- 401K with employer match
- Annual Incentive Program
- Paid Time Off (PTO) accrual every pay period
- Up to 12 paid holidays per year
- Childcare reimbursement program
- Employee recognition program
- Monthly wellness activities