What are the responsibilities and job description for the Scalamandre Customer Service Rep position at STARK?
Scalamandre is seeking to hire an experienced Customer Service Specialist for our Calhoun Georgia location. This role will be responsible for interacting with the company's showrooms and account managers by addressing inquiries and resolving complaints. They will also review orders that are sent in for accuracy to help avoid claims.
Hiring/Retention Bonus up to $1,000 within the first year!
Job Description
Accurately process all orders within one business day of submission.
Verify and cross-check order details to ensure consistency, completeness, and accuracy before processing to the floor.
Proactively troubleshoot and resolve any discrepancies or missing information, following up on order status with the mill to ensure all orders are on track.
Provide clear and timely updates to Account Managers regarding order status, outstanding issues, or required clarifications.
Respond to all inquiries related to orders.
Monitor and manage all order-related activity within HubSpot to ensure complete recordkeeping, transparency, and accurate tracking of sales processes.
Identify recurring issues and communicate trends to Sales Operations leadership to support coaching and process enhancements.
Perform other tasks and duties as assigned.
Job Requirements (Education, Years of Experience, etc.) (Can be Provided as Bullet Points):
Must be extremely detail-oriented and able to work well under pressure in fast-paced environments.
Must possess strong communication, organizational, computer, and analytical skills.
Strong Math Skills Are Required.
Must be familiar with Microsoft Office and Outlook, with proven data entry capabilities.
A degree is preferred, with a minimum of one year of professional experience.er processing, problem solving
Company Info
About Us:
With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.
Our Mission
To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.
Our Heritage
Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.
Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Hiring/Retention Bonus up to $1,000 within the first year!
- bonus details provided during the interview
Job Description
Accurately process all orders within one business day of submission.
Verify and cross-check order details to ensure consistency, completeness, and accuracy before processing to the floor.
Proactively troubleshoot and resolve any discrepancies or missing information, following up on order status with the mill to ensure all orders are on track.
Provide clear and timely updates to Account Managers regarding order status, outstanding issues, or required clarifications.
Respond to all inquiries related to orders.
Monitor and manage all order-related activity within HubSpot to ensure complete recordkeeping, transparency, and accurate tracking of sales processes.
Identify recurring issues and communicate trends to Sales Operations leadership to support coaching and process enhancements.
Perform other tasks and duties as assigned.
Job Requirements (Education, Years of Experience, etc.) (Can be Provided as Bullet Points):
Must be extremely detail-oriented and able to work well under pressure in fast-paced environments.
Must possess strong communication, organizational, computer, and analytical skills.
Strong Math Skills Are Required.
Must be familiar with Microsoft Office and Outlook, with proven data entry capabilities.
A degree is preferred, with a minimum of one year of professional experience.er processing, problem solving
Company Info
About Us:
With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs.
Our Mission
To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.
Our Heritage
Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.
Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
Salary : $1,000