Resident Services Coordinator

The Resident Experience Coordinator is the first point of contact for residents, guests, and visitors, serving as the face of the community and playing a critical role in delivering exceptional customer service. This position is responsible for managing front desk operations, supporting resident needs, coordinating resident events, and ensuring a welcoming environment for all who enter the community.

Essential Functions:

Resident and Guest Relations:

• Warmly welcome residents, prospective tenants, guests, and visitors to the community.
• Build and maintain positive relationships through exceptional customer service and effective communication.
• Serve as the main point of contact for resident inquiries, directing concerns to the appropriate team member for resolution.
• Manage resident interactions professionally, always prioritizing resident satisfaction.
• Provide information about community amenities and the surrounding area to residents and prospective tenants.
• Support resident retention by assisting with resident events and appreciation initiatives.

Front Desk Operations and Communication:

• Orchestrate the flow of the lobby, ensuring a positive and efficient experience for all visitors.
• Process maintenance requests promptly, ensuring follow-up on completion and resident satisfaction.
• Manage vendor and contractor access, including maintaining key logs and permission records.
• Handle escalated resident concerns effectively, maintaining a calm and solution-focused approach.
• Coordinate and communicate community news and updates to residents as needed.
• Maintain and organize package rooms, ensuring timely communication with residents regarding deliveries.
• Conduct tours for prospective residents as needed, supporting leasing efforts through effective sales presentations.
• Compile move-in information and assist with the move-in process to ensure a smooth resident experience.

Administrative Support:

• Assist with leasing inquiries, including answering calls, setting appointments, and providing property tours when required.
• Participate in monthly resident events and activities to enhance the sense of community.
• Maintain the cleanliness and appearance of the lobby and main corridors, addressing concerns as they arise.
• Adhere to all company policies, including Fair Housing regulations and property management best practices.

Other:

• Demonstrate the company’s core values consistently.
• Complete all additional tasks, projects, and responsibilities as assigned by the supervisor or company.

Skills and Experience:

• High school diploma or GED required.
• Minimum one year of experience in a similar customer service, guest services, or property management role preferred.
• Proficiency in MS Office and Outlook, with general computer competency.
• Experience with property management software (e.g., MRI) highly preferred.
• Ability to work a flexible schedule, including weekends and evening hours, as required.
• Strong problem-solving abilities and a commitment to providing exceptional resident experiences.
• This is a primarily on-site, customer-facing role that requires frequent interaction with residents, vendors, and team members. The position involves the ability to sit, stand, walk, and move throughout the property for extended periods. Occasional lifting and carrying of packages, event materials, or supplies up to 25 pounds may be required. The role may also include setting up for resident events, which can involve bending, reaching, and working both indoors and outdoors in varying weather conditions.

Competencies:

• High level of initiative and self-motivation.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
• Ability to work independently and collaboratively within a team.
• Strong communication, interpersonal, and organizational skills.
• Commitment to providing a welcoming and supportive environment for residents and guests.

Why This Opportunity is Exciting for You: We offer a competitive compensation package, including:

• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Employer Match
• Health, Dental, Life Insurance, and Long-Term Disability Insurance

Additional Information:

• FLSA Status: Non-Exempt
• Location: Site-Level
• Travel: up-to 5%
• Reports To: Community Manager
• Direct Reports: N/A

About Stark Enterprises:
Stark Enterprises is a full-service real estate development company based in Cleveland, Ohio, with expertise in acquisition, development, leasing, property management, construction, architectural design, landscape architecture, marketing, and security. We are committed to delivering high-quality, innovative solutions to meet the evolving needs of our clients and communities.

As an Equal Opportunity Employer, Stark Enterprises is dedicated to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by law. Employment decisions are based on qualifications, merit, and business need.

Join us and be part of a forward-thinking company that values both its employees and the communities it serves.