What are the responsibilities and job description for the Medical Receptionist position at Stark County Physicians?
Medical Receptionist (Front Desk & Check-Out Specialist)
Practice Name: Stark County Physicians, LLC
Employment Type: Full-Time (Primary Care)
About the Role
Stark County Physicians, LLC is seeking a detail-oriented and professional Medical Receptionist to join our front-office team. This role serves as the face of our practice, managing both patient check-in and check-out workflows. The ideal candidate will be responsible for creating a welcoming environment while ensuring accurate data entry, efficient scheduling, and maintaining strict adherence to HIPAA and office privacy standards. Proficiency with Medent EMR is highly preferred.
Key Responsibilities
Patient Check-In & Front Desk:
- Greeting & Registration: Warmly welcome patients, verify identity, and ensure all registration paperwork is complete and accurate.
- Data Verification: Maintain current patient records by verifying demographics, insurance information, and ensuring appropriate signatures are obtained upon arrival.
- Workflow Management: Confirm the reason for the visit and check for any outstanding labs or pending testing requirements before the patient is roomed.
- Communication: Answer incoming calls, manage the multi-line phone system, and route inquiries to the appropriate department (Medical Assistants, Billing, or Records) based on established office call flows.
Patient Check-Out:
- Care Coordination: Schedule necessary follow-up appointments and lab/testing appointments before the patient leaves the office.
- Instructions: Provide patients with clear instructions regarding lab results, imaging, and referrals as directed by the clinical team.
- Documentation: Accurately document all check-out information in Medent to ensure a seamless transition for the patient’s next visit.
- Understanding: Confirm that the patient clearly understands their next steps, follow-up requirements, and care plan.
General Requirements:
- Compliance: Maintain strict HIPAA compliance, including verifying patient identity before releasing information and ensuring all portals and workstations are locked when unattended.
- Efficiency: Review daily provider schedules, manage tasks/messages within the EMR, and ensure all end-of-day tasks are routed or closed out properly.
Qualifications
- Previous experience in a primary care or medical office setting preferred.
- Strong working knowledge of Electronic Medical Records (EMR) systems; Medent experience is highly preferred.
- Excellent communication skills with the ability to handle patient inquiries with empathy and professionalism.
- Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
- Knowledge of medical insurance terminology and basic billing concepts is a plus.
Schedule
- Monday,Tuesday,Wednesday,Friday: 7:45 AM – 6PM
- Rotating Saturdays (1st and 3rd): 8:00 AM – 12:00 PM