What are the responsibilities and job description for the Medical Receptionist position at East Holmes Family Care, Inc.?
Medical Receptionist
East Holmes Family Care, Inc.
Job Type: Part-Time / Full-Time (4 days per week)
Schedule: Monday, Wednesday, Thursday, Friday, with a rotating Saturday schedule
Location: Berlin, Ohio
About East Holmes Family Care, Inc.
East Holmes Family Care, Inc., is a private family practice with 3 locations (Baltic, Berlin, Walnut Creek) and 4 providers. We continue to hold on to small town, traditional values and want everyone on our team to feel valued.
Job Summary
East Holmes Family Care, Inc. is seeking a friendly, dependable, and organized Medical Receptionist to join our healthcare team. We are looking for someone who enjoys working with people, provides excellent customer service, and can help create a welcoming and professional experience for our patients.
The Medical Receptionist is often the first point of contact for our patients. This position is responsible for greeting patients, scheduling appointments, answering phone calls, maintaining accurate patient information, and assisting with the daily operations of the front office.
The regular work schedule is Monday, Wednesday, Thursday, and Friday, from 8:00am - 5:00pm with participation in a rotating Saturday schedule which is currently once a month from 8:00am - 12:00pm.
Responsibilities
- Greet patients and visitors in a friendly, professional manner.
- Answer incoming phone calls, direct calls appropriately, and respond to patient questions.
- Schedule, confirm, and manage patient appointments.
- Check patients in and out for appointments.
- Verify patient demographic information and insurance details.
- Maintain accurate and confidential patient records.
- Get patients height and weight and put them in an exam room.
- Collect copayments and other patient payments as needed.
- Communicate effectively with patients, providers, and other staff members.
- Assist with medical records, referrals, and other front-office duties.
- Maintain an organized, clean, and welcoming reception area.
- Follow HIPAA guidelines and protect patient privacy.
- Perform other administrative duties as needed to support the healthcare team.
Qualifications
- Previous medical office or customer service experience preferred, but not required.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Strong computer and typing skills and the ability to learn electronic medical record systems.
- Ability to multitask in a busy healthcare environment.
- Dependable, punctual, and professional.
- Ability to maintain patient confidentiality and work well as part of a team.
Candidates must be available to work the listed weekdays and participate in the Saturday rotation.
Why Join East Holmes Family Care, Inc.?
Join a team dedicated to providing quality, compassionate care to our community. This position offers the opportunity to make a meaningful difference in patients' experiences while supporting the day-to-day operations of a family care practice.
Compensation: Based on experience.
Expected hours: 24.0 – 32.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Health savings account
- On-the-job training
- Paid sick time
- Paid time off
- Retirement plan
Work Location: In person