What are the responsibilities and job description for the Information Technology Support Technician (IT Support Technician) position at Stark County Communications?
- Primary Duties and Responsibilities:
Install, configure, and maintain computer systems and software applications.
Troubleshoot and resolve hardware, software, and network issues.
Ensure Compliance With Company Policies And Regulatory Requirements.
Maintain accurate records of support requests and resolutions by recording them in the ticket system.
Assist in the implementation of new technologies and systems.
Provide training and support to end users on IT-related topics.
Collaborate with the IT Coordinator to ensure the overall efficiency and security of the IT infrastructure.
Foster a positive and collaborative team environment.
Encourage and support continuous learning and professional growth among team members.
Recording and producing videos for publicized meetings.
Ensure the security and integrity of sensitive information.
Stay updated on relevant regulatory requirements and best practices.
Participate in regular audits and assessments to ensure compliance.
Assist in maintaining configuration, inventory, standards and practices documentation.
Performs related work as required.
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