What are the responsibilities and job description for the Virtual Banking Supervisor position at Starion Bank?
Join Our Team as a Virtual Banking Supervisor at Starion Bank!
Are you a disciplined leader driven to know your customers and meet their needs? Does your get-‘er-done attitude, high ethical standards, and community involvement inspire others? If so, you may be an excellent fit at Starion Bank!
Why Starion Bank? As a growing community bank, we pride ourselves on local leadership, personalized service, and deep community loyalty. We're not just a bank; we're a place where you can thrive both professionally and personally.
Position: Virtual Banking Supervisor
Location: Mandan, North Dakota
Key Responsibilities:
- Lead and direct daily operations of the Digital & Phone Banking Center
- Ensure quality customer service standards are met
- Support Virtual Bankers’ growth and development
- Achieve assigned metrics and goals
- Manage team to maximize productivity and efficiency
- Provide sales and financial direction for virtual banking
- Address and resolve complex customer service issues
- Perform tasks requiring supervisor-level approvals
- Recruit, orientate, and train team members to deliver Starion service standards
- Build new and maintain existing customer relationships
- Present bank products and services effectively to maintain profitable customer relationships
- Transfer knowledge of digital banking solutions to team members
- Occasionally take incoming phone calls and process transactions to maintain high customer satisfaction
Qualifications:
- Bachelor’s degree required
- At least five years of similar or related experience
- Preferred experience in a call center or customer service-focused setting
- Understanding of standard bank products and services, including digital banking solutions
- Ability to assist customers in multiple languages is a plus
What We Offer:
- Competitive Salary: Your hard work deserves great pay!
- Comprehensive Benefits: Including health, life, dental, vision, and a health savings account
- Retirement Planning: 401K and profit-sharing options
- Work-Life Balance: Paid vacation and holidays
Recognized Excellence:
Join a team recognized as the “Best of the Best” by Independent Business magazine, “50 Best Places to Work” by Prairie Business magazine, and “Top 10 Workplaces” by Bismarck-Mandan Young Professionals Network!
Ready to Make a Difference?
If you’re ready to take the next step in your career and be part of a community-focused bank, apply today at www.starionbank.com/careers!
Apply now and become a vital part of our team!
Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.