What are the responsibilities and job description for the Manager of Agency Operations position at Starion Bank?
Join Our Insurance Team as a Manager of Agency Operations in Bismarck!
Are you an experienced insurance operations professional with a passion for service excellence? Starion Insurance, a respected, bank-owned agency, is seeking a Manager of Agency Operations to oversee and optimize our service and administrative functions.
Why Starion Bank?
As a growing community bank, we pride ourselves on local leadership, personalized service, and deep community loyalty. We're not just a bank; we're a place where you can thrive both professionally and personally.
Position: Manager of Agency Operations
Location: Bismarck, North Dakota
The ideal candidate will be a process-oriented leader with a comprehensive understanding of commercial lines, personal lines, health, and crop insurance operations. This role is a vital liaison, ensuring seamless collaboration between our service team and our sales producers to drive operational excellence and client satisfaction.
Key Responsibilities:· Team leadership and service management – Lead, mentor and motivate employees; Establish and monitor key performance indicators; Oversee hiring, training and professional development; serve as a point of escalation
· Operation excellence and process improvement – Develop, document and administer agency policies and procedures; continually refine service and administrative workflows; design and administer performance-based incentive and commission-based compensation plans; oversee the agency management system; drive continuous improvement initiatives
· Compliance & Licensing – Ensure strict compliance with federal, state and company regulations; conduct regular internal audits; administer all insurance agency and producer licensing and registration; stay current on regulatory changes
· Carrier & Sales Support – Manage and cultivate relationships with key carriers and brokerages; serve as a liaison between the service team and sales producers; ensure service capacity is aligned with sales growth; collaborate with sales leadership
· Demonstrated experience with progressive operations or service leadership in an independent or bank-owned insurance agency as well as experience with agency management systems, typically acquired through a minimum of five years of similar or related experience.
· Active Property & Casualty and Life & Health licenses, or ability to become licensed in 90-180 days
· In-depth knowledge of commercial and personal lines, health insurance and crop insurance products and processes.
· Exceptional interpersonal communication, organization, and problem-solving skills
· Proven ability to manage and motivate team members while driving a culture of operational excellence
· Competitive Salary: Your hard work deserves great pay!
· Comprehensive Benefits: Including health, life, dental, vision, and a health savings account.
· Retirement Planning: 401K and profit-sharing options.
· Incentives: Annual Incentive Compensation Program available for all benefit eligible employees
· Work-Life Balance: Paid vacation and holidays.
Join a team recognized as the “Best of the Best” by Independent Bankers magazine and one of the “50 Best Places to Work” by Prairie Business magazine!
Ready to Make a Difference?If you’re ready to take the next step in your career and be part of a community-focused bank, apply today at www.starionbank.com! Starion Bank- Taking You Further.
Apply now and become a vital part of our team!
Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.