Post‑Treatment Billing Manager

Join Our Growing Team at Star Sleep & Wellness!

About Us

At our practice, we are dedicated to providing exceptional care for patients with sleep disorders. We go beyond traditional medical practices by building lasting relationships with our patients and offering personalized, lifetime care. As a forward-thinking team, we’re constantly at the forefront of innovations in dental sleep medicine. Learn more about our team and our mission at www.StarSleepWellness.com.

About the role

Star Sleep & Wellness is growing, and we are seeking a remote Posttreatment Manager who resides in Texas, North Carolina, or Florida to join us!  This role ensures insurance and patient payments are processed accurately, refunds are handled correctly, and patient questions about billing and payments are resolved. The manager leads multiple teams and focuses on improving efficiency, accuracy, and patient satisfaction.

Key Responsibilities

• Lead and manage post‑treatment financial operations, including insurance payments, patient payments, refunds, and medical record requests
• Improve efficiency and accuracy in the payment posting process to ensure patient and insurance payments are recorded correctly
• Review workflows and identify opportunities to reduce manual work and processing delays
• Transition insurance and patient payments from paper checks to electronic bank payments whenever possible
• Oversee the setup of electronic payment arrangements with payers that still send payments by mail
• Provide additional support to patients who have questions or concerns about their bills, refunds, or insurance payments
• Handle escalated patient concerns with professionalism, empathy, and clear explanations
• Ensure refund requests are reviewed, approved, and issued accurately and timely
• Supervise and support direct report teams responsible for:
  • Patient refunds
  • Payment posting
  • Charge entry
  • Medical record requests
• Collaborate with billing, insurance, and customer service teams to ensure accurate claims processing and follow‑up
• Monitor performance metrics and implement process improvements to support timely reimbursement

Qualifications

• Previous experience managing or supervising teams, preferably in a healthcare or medical billing environment
• Strong background in medical insurance, healthcare billing, or healthcare financial operations
• Solid understanding of the full healthcare revenue process, from insurance claims submission through final payment and patient billing
• Excellent de‑escalation and communication skills when working with upset or confused patients
• Ability to explain insurance payments, patient balances, and refunds in clear, simple language
• High level of attention to detail to ensure payments and claims are processed accurately
• Comfortable reviewing processes, identifying issues, and implementing improvements
• Ability to work across teams and lead through change

About you…

Regardless of position in the organization, these are the core values we look for:

• Value Reputation: Our name is everything! Every small action matters, so we expect you to be mindful of the big picture in everything you say or do. You’ll be an ambassador for the practice’s reputation.
• Adaptable to Change: We’re always evolving and forward-thinking. You approach challenges with a positive attitude, are open to learning, and are willing to break old habits to improve.
• Driven and Goal-Oriented: You are motivated by purpose, remain focused on personal and team goals, and thrive on achieving success, both individually and collectively.
• Do Whatever It Takes: You go the extra mile to support your team and make it happen for our patients. We value collaboration and the willingness to “do whatever it takes.”
• Do What You Say You understand that trust is built on consistency. You honor your commitments and always follow through, even when it’s challenging.

Does This Sound Like You?

We value character over experience. If you have a strong desire to make a positive impact on our patients’ lives and are excited to grow with us, we want to hear from you! The most important quality we seek is a passion for providing exceptional patient experiences.

If you’re ready to contribute to a team that’s changing lives, apply today! We can’t wait to meet you.

Please Note: This is a remote position. Applicants must reside Florida, North Carolina, or Texas.

PS- We have anyone moving on to the interviewing stage complete a Berke assessment, found at the link below. You're welcome to do that now!

https://StarSleep.asmt.io/X447CK9FA/StarSleep

Due to high patient call volumes and clinic traffic, please do not call the office or stop by to check on the status of your application. No need to worry, we pride ourselves with prompt responses to applicants that have experience that aligns with our company needs.

Salary : $28 - $32