Outreach

About Star Sleep & Wellness:

At Star Sleep & Wellness, we are dedicated to providing exceptional care for patients with sleep disorders. We go beyond traditional medical practices by building lasting relationships with our patients and offering personalized, lifetime care. As a forward-thinking team, we’re constantly at the forefront of innovations in dental sleep medicine. Learn more about our team and our mission at www.StarSleepWellness.com.

About the Position:

Star Sleep & Wellness (formerly Sleep Dallas) is growing, and we're seeking a new team member for our Outreach Team! This full-time, in-office role is based at our Frisco location, right at The Star.

The Outreach Team is responsible for providing a stellar first impression to patients through phone interactions. You will be answering calls from new and existing patients, scheduling appointments, confirming upcoming visits, and following up with patients who haven’t yet scheduled. This role also involves coordinating with other healthcare providers who’ve referred patients to our practice.

We’re looking for candidates who possess strong customer service skills, great phone etiquette, and a passion for helping others. Bilingual candidates are encouraged to apply. No prior medical office experience is necessary—we’ll provide the training!

Key Responsibilities:

• Answer incoming calls from patients and manage appointment scheduling.
• Confirm appointments and follow up with unscheduled patients.
• Maintain relationships with patients from the first contact through follow-up.
• Coordinate with referring doctors and ensure a smooth patient experience.
• Learn and use our scheduling software (AdvancedMD).

About you…

Regardless of position in the organization, these are the core values we look for:

• Value Reputation: Our name is everything! Every small action matters, so we expect you to be mindful of the big picture in everything you say or do. You’ll be an ambassador for the practice’s reputation.
• Adaptable to Change: We’re always evolving and forward-thinking. You approach challenges with a positive attitude, are open to learning, and are willing to break old habits to improve.
• Driven and Goal-Oriented: You are motivated by purpose, remain focused on personal and team goals, and thrive on achieving success, both individually and collectively.
• Do Whatever It Takes: You go the extra mile to support your team and make it happen for our patients. We value collaboration and the willingness to “do whatever it takes.”
• Do What You Say You understand that trust is built on consistency. You honor your commitments and always follow through, even when it’s challenging.

Above all, we are looking for someone who is eager to provide an outstanding patient experience and grow alongside us, regardless of previous experience.