What are the responsibilities and job description for the Account Manager - HVAC Service position at Star Service?
Star Service Inc., Jackson in Little Rock, AR helps commercial and industrial facilities operate more efficiently through reliable HVAC service, maintenance solutions, and customized mechanical projects.
We’re looking for a driven, relationship-focused, and technically minded Account Manager – HVAC Service who thrives on building customer relationships, identifying opportunities, and delivering solutions that improve facility performance.
If you’re energized by developing new business, solving customer challenges, and helping clients protect their HVAC investments through preventative maintenance and improvement projects, this is your opportunity to join a high-impact team that rewards initiative and results!
What You’ll Bring to the Table:
About Us:
Star Service, A Fidelity Company, is the leading HVAC service provider throughout the entire Gulf Coast, from Texas to Florida. We are committed to providing excellent Service, Maintenance, and Design-Build Replacements of air conditioning systems in commercial and industrial facilities.
Star Service’s current client base includes heavy industrial gas & oil services, power plants, manufacturing, multi-site commercial, critical facilities, and school systems. Furthermore, we deliver extra value to our clients through very proactive HVAC maintenance plans and guaranteed annual service pricing for all unitary or applied systems.
We’re looking for a driven, relationship-focused, and technically minded Account Manager – HVAC Service who thrives on building customer relationships, identifying opportunities, and delivering solutions that improve facility performance.
If you’re energized by developing new business, solving customer challenges, and helping clients protect their HVAC investments through preventative maintenance and improvement projects, this is your opportunity to join a high-impact team that rewards initiative and results!
What You’ll Bring to the Table:
- Proven outside B2B sales experience, ideally within HVAC, mechanical services, construction, industrial, or facility-related industries.
- Experience selling HVAC service agreements, preventative maintenance programs, repairs, replacements, or mechanical projects preferred.
- Strong relationship-building, presentation, and negotiation skills.
- Ability to communicate effectively with facility managers, building owners, contractors, engineers, and decision-makers.
- Understanding of commercial HVAC systems, maintenance needs, and facility operations.
- A self-starter mindset with energy, resilience, and drive to succeed in a field-based sales environment.
- Business acumen to discuss operational efficiency, equipment lifecycle, energy savings, and total cost of ownership.
- Willingness to travel frequently within your territory (50–75%).
- Experience developing service agreements or preventative maintenance contracts.
- Knowledge of commercial HVAC systems, equipment, and mechanical service solutions.
- Established relationships with facility owners, property managers, contractors, or commercial customers.
- Experience identifying and selling HVAC replacement, retrofit, or improvement projects.
- Prospect, qualify, and develop new business opportunities by building strong relationships with facility owners, property managers, commercial customers, contractors, and engineering partners.
- Identify customer needs and recommend HVAC maintenance solutions, service agreements, repairs, upgrades, and special projects.
- Perform customer visits and site assessments to uncover opportunities and develop value-driven solutions.
- Build proposals, present recommendations, negotiate terms, and close opportunities.
- Develop long-term customer relationships focused on retention, account growth, and repeat business.
- Partner with service technicians, project managers, and operations teams to ensure successful execution of customer solutions.
- Identify opportunities for HVAC replacements, system improvements, energy efficiency upgrades, and capital projects.
- Represent Star Service Inc. at trade shows, networking events, and industry functions.
- Maintain accurate pipeline activity, forecast opportunities, and consistently achieve sales goals.
About Us:
Star Service, A Fidelity Company, is the leading HVAC service provider throughout the entire Gulf Coast, from Texas to Florida. We are committed to providing excellent Service, Maintenance, and Design-Build Replacements of air conditioning systems in commercial and industrial facilities.
Star Service’s current client base includes heavy industrial gas & oil services, power plants, manufacturing, multi-site commercial, critical facilities, and school systems. Furthermore, we deliver extra value to our clients through very proactive HVAC maintenance plans and guaranteed annual service pricing for all unitary or applied systems.