What are the responsibilities and job description for the RMA Specialist position at Star Pipe Products?
RMA Processing
- Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges.
- Verifies product eligibility for return/replacement/credit based on return product details through inspection, pictures and documentation. Ensure all supporting materials meet company standards.
- Coordinate with external & internal customers, warehouse teams and freight carriers to resolve return-related issues to ensure a seamless RMA process
- Addresses customer discrepancies and concerns regarding returns.
- Knowledge of freight claims.
- Supports training and inquiries for RMA team. Inventory/Financial Management:
- Manages internal adjustment to invoicing and inventory related to RMAs or reshipped products.
- Approves freight invoices related to RMAs per company guidelines.
- Enter specific data in excel spreadsheet to track for management reporting.
- Investigate short payments and customer balances.
- Other A/R tasks as needed - processing cash receipts and deposits, entering customer pricing structures, etc.
- Oversee the audit documents required by the bank and BDO Seidman