RMA Specialist

RMA Processing: 

• Manage and process all customer product return requests in accordance with company guidelines and warranty terms.  Must be familiar with restocking/reconditioning charges. 
• Verifies product eligibility for return/replacement/credit based on return product details through inspection, pictures and documentation. Ensure all supporting materials meet company standards. 
• Coordinates with customers, inside sales reps and warehouse teams to resolve return-related issues to ensure a seamless RMA process.
• Handles discrepancies and address customer concerns regarding returns.
• Knowledge of freight claims. 

Inventory/Financial Management:

• Manages internal adjustment to invoicing and inventory related to RMA’s or reshipped products.
• Approves freight invoices related to RMA’s per company guidelines.
• Enter specific data in excel spreadsheet to track for management reporting.
• Investigate short payments and customer balances.
• Other A/R tasks as needed – processing cash receipts and deposits, entering customer pricing structures, etc.