RMA Specialist

RMA Processing:

·       Manage and process all customer product return requests in accordance with company guidelines and warranty terms. Must be familiar with restocking/reconditioning charges.

·       Verifies product eligibility for return/replacement/credit based on return product details through inspection, pictures and documentation. Ensure all supporting materials meet company standards.

·       Coordinate with external & internal customers, warehouse teams and freight carriers to resolve return-related issues to ensure a seamless RMA process

·       Addresses customer discrepancies and concerns regarding returns.

·       Knowledge of freight claims.

·       Supports training and inquiries for RMA team.

Inventory/Financial Management:

·       Manages internal adjustment to invoicing and inventory related to RMAs or reshipped products.

·       Approves freight invoices related to RMAs per company guidelines.

·       Enter specific data in excel spreadsheet to track for management reporting.

·       Investigate short payments and customer balances.

·       Other A/R tasks as needed – processing cash receipts and deposits, entering customer pricing structures, etc.

·       Oversee the audit documents required by the bank and BDO Seidman