What are the responsibilities and job description for the Inside Sales Representative - Plant Division position at STAR PIPE PRODUCTS, LTD?
Duties and Responsibilities
- Receives, reviews, and enters customer orders
- Facilitates resolution of inquiries and customer concerns related to the order delivery process
- Responsible for building and maintaining relationships with an established base of accounts through excellent customer service
- Handles inquiries about status, shipping, and standard pricing of products and/or services for all customers
- Supports order tracking, price quoting, and scheduling
- Responds to complaints and disputes within a reasonable limit of authority and recognizes when to escalate customer service issues to the supervisor
- Supports customers with referrals to the appropriate specialist for technical support and/or problem resolution when appropriate
- Presents product promotions to customers to increase sales and customer awareness of products and services
- Uses the computer system to provide information on pricing, availability, and alternate product selection to complete transactions
- Resolves pricing situations encountered during customer transactions using current sales policies
- Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems
- Works with outside sales on pricing, problem-solving, and projects
- Other duties as assigned