Digital Services Specialist

EXCELLENT PAY AND BENEFITS!

Be a part of one of the most successful financial institutions in the country!!

Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 129,000 members worldwide. With assets over $9 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row, Star One has been ranked #1 by America's Credit Unions for providing the highest direct financial benefit to the members we serve.

We offer AMAZING BENEFITS that help keep our employees healthy and shining bright!!!

• 401(k) Plan, Match, and Profit Sharing
• Annual Wellness Benefit
• Education Assistance
• Employee Loan Discounts
• Medical, Dental, and Vision (Effective date of hire)
• Paid Holidays
• Paid Time Off Program
• Staff Incentive Variable Pay (Bonus)
  
  
  

Job Title: Fraud Specialist

Hours: Monday through Friday: 10:00 a.m. to 7:00 p.m. and rotating Saturdays: 8:30 a.m. to 5:00 p.m., with a day off during the week.

Salary Range: $64,400 - $90,100 per year, which is base pay.

Compensation Will Be Based On Candidate Qualifications.

Job Scope/Duties

• Supports current, new, and future digital-related products and services relating to application support and associated department responsibilities.
• Provides helpdesk support to staff and members, and assumes escalations via phone, web submissions, and email interactions as it relates to all digital banking products, services, and other third-party affiliations.
• Serves as a Specialist of the Digital Services administrative consoles in terms of user access management/enrollment, support ticket coordination, training, and reporting.
• Supports Digital Banking/Support Tickets, Zelle, Bill Pay/Mgmt, Secure Messaging (Zendesk), e-Documents, retrieval/delivery/administrative duties, and work as it relates to future offerings.
• Develops and maintains written procedures, technical documents, and supports creation of content and workflows within the digital channel.
• Performs other duties and assignments including administrative and other Digital Services functions.
• Serve as a backup in Digital Services as needed
  
  
  

Experience/Minimum Education Requirements

• Requires two to four (2-4) years of current and relevant financial services experience preferably in a credit union.
• Bachelor’s degree in business administration, Accounting, or Finance preferred or the equivalent level of education and experience.
• Experience with support and usage of Digital Banking products and services preferred or the equivalent level of experience working with like technology.
  
  
  

Knowledge/Skills/Abilities

• Requires strong working knowledge of personal computers and mobile devices including browsers, peripherals, operating systems and API usage/configuration.
• Knowledge of Microsoft Office suite, standard web browser, and mobile device/tablet configurations required.
• Ability to work with minimal supervision within a high volume, fast-paced, and highly technical/detail-oriented environment.
• Must have strong written and verbal communication skills. Must be resourceful with the ability to work and think independently and as a member of a team.
• Requires excellent analytical, organizational, problem-solving, and technical skills.
• Must be flexible with schedule to accommodate department scheduling needs.
  
  
  

MUST HAVE GOOD CREDIT.

We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled