Patient Care Coordinator / Placement Coordinator

Patient Care Coordinator / Placement Coordinator

Remote | Full-Time | $15.00/hour

Schedule: Monday–Friday, 9:00 AM – 5:30 PM PST
Work Setting: Remote / Home-Based
Employment Type: Full-Time (40 hours/week)

Position Summary

The Patient Care Coordinator / Placement Coordinator supports placement and care coordination services for Medi-Cal and Medicaid members participating in programs including CalAIM, Assisted Living Waiver (ALW), Alternative Level of Care Transition (ALT), Community Supports, and Health Plan care coordination programs.

This role assists with referral intake, placement coordination, facility communication, documentation tracking, and member transitions into appropriate community-based care settings. The position works closely with hospitals, skilled nursing facilities, assisted living communities, health plans, case managers, and internal leadership teams to help ensure timely and organized placement services.

This is a remote, fast-paced support role requiring strong communication, organization, and follow-through.

Key Responsibilities

Referral & Placement Coordination

• Assist with incoming referrals from hospitals, skilled nursing facilities, health plans, and community partners
• Coordinate placement options for members transitioning into RCFEs, ALFs, community programs, or other approved care settings
• Communicate with facilities regarding bed availability, admission requirements, and placement status
• Track referrals, placements, and pending documentation within internal systems
• Support timely member transitions and communicate updates to leadership and care teams
• Escalate urgent placement concerns or barriers appropriately

Administrative Support

• Maintain accurate referral records and placement tracking logs
• Assist with obtaining required documentation, consents, and records for placement processing
• Respond to emails, phone calls, and follow-up requests from facilities, members, and internal departments
• Support coordination between case managers, health plans, facilities, and leadership teams
• Ensure all documentation is complete, organized, and submitted timely

Outreach & Relationship Support

• Assist with communication and follow-up with healthcare facilities and referral sources
• Help maintain professional relationships with hospitals, SNFs, discharge planners, and community partners
• Provide general program information regarding ALW, CalAIM, Community Supports, and related programs

Compliance & Quality Standards

• Maintain confidentiality and comply with HIPAA and company policies
• Follow Medi-Cal, Medicaid, CalAIM, and health plan program requirements
• Ensure professionalism in all written and verbal communication
• Participate in trainings, workflow updates, and quality improvement efforts

Qualifications

Preferred Experience

• Experience in healthcare coordination, placement services, case management support, customer service, or healthcare administration preferred
• Familiarity with Medi-Cal, Medicaid, CalAIM, ALW, hospital discharge planning, or healthcare settings preferred
• Experience working remotely preferred

Skills & Competencies

• Strong communication and customer service skills
• Organized with strong attention to detail
• Ability to multitask and manage high-volume workloads
• Strong follow-through and time management skills
• Comfortable working independently in a remote environment
• Professional and compassionate communication style

Technical Skills

• Microsoft Outlook, Word, and Excel
• Ability to learn CRM systems and internal databases
• General computer proficiency and ability to navigate multiple systems simultaneously

Work Expectations

• Maintain reliable attendance and responsiveness during scheduled work hours
• Meet productivity and turnaround expectations for referral processing and placement coordination
• Maintain professionalism with members, facilities, health plans, and internal staff
• Adapt to changing workflows, regulations, and program needs

Why Join Star Nursing

This role supports vulnerable members by helping coordinate safe and timely transitions into appropriate care settings. Team members in this position play an important role in supporting continuity of care, member outcomes, and healthcare access across California programs including CalAIM, ALW, and Medicaid-supported services.