What are the responsibilities and job description for the Warranty Project Manager position at Star Lumber & Supply Co., Inc.?
Description
Star Lumber & Supply Co., Inc. delivers confidence through our products and our people. We are seeking a results-oriented Flooring Warranty Project Manager to join our Residential Flooring Team. This individual will manage all aspects of homeowner warranty concerns and ensure successful resolution of warranty claims.
A Typical Day:
· Schedule and conduct inspections for warranty claims.
· Identify what resources and products will be needed. Work with the Warranty Project Coordinator to manage material orders, track ETAs, and communicate with the homeowner and builder or remodeler.
· Perform repairs and replacements as required and/or schedule subcontractor to do so, depending on magnitude of repair or replacement.
· Maintain detailed notes and updates in the Job Tracker system, ensuring transparency for all stakeholders regarding warranty status.
· Monitor recurring issues, working with project managers to address subcontractor related problems and collaborating with vendors on product quality concerns.
· Clear, concise, and professional communication with customers and subcontractors.
Requirements
· Experience in flooring installation.
· Strong customer service skills and ability to handle multiple projects with high attention to detail.
· Professional demeanor, ability to work in customers’ homes.
· Excellent communication and interpersonal skills.
· Proficiency with Microsoft Office programs and mobile communication.
· Valid driver’s license.
Preferred Experience
· Experience resolving conflicts or managing difficult conversations