What are the responsibilities and job description for the Customer Service Representative position at Star City Pest Control & Wildlife?
About Us
Star City Pest Control & Wildlife Services is a family-owned company dedicated to providing exceptional service throughout Southwest Virginia. We pride ourselves on outstanding customer service, professionalism, and helping our customers protect their homes and businesses.
Position Summary
We are seeking a friendly, organized, and dependable Customer Service Representative (CSR) to join our growing team. The ideal candidate enjoys helping customers, multitasking in a fast-paced environment, and working closely with both customers and field technicians.
Responsibilities
- Answer incoming phone calls and assist customers with questions and service requests
- Schedule appointments and coordinate technician routes
- Respond to customer inquiries via phone, text, and email
- Process payments and maintain accurate customer records
- Follow up with customers regarding estimates, services, and reviews
- Assist with sales opportunities by educating customers on available services
- Communicate with technicians regarding schedules and customer needs
- Maintain a positive and professional attitude at all times
- Perform general office and administrative duties
- And more
Pay: $15.00 - $21.00 per hour
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $15 - $21