What are the responsibilities and job description for the Research, Credit and Claims Analyst position at Star brite, Inc.?
About Star brite
Star brite is a leading manufacturer of premium appearance, maintenance, and performance chemicals and accessories for the marine, RV, automotive, and outdoor markets. With over 50 years of innovation, we’re known for products that customers trust and rely on every day. Headquartered in Fort Lauderdale, Florida, with manufacturing operations in Montgomery, Alabama, Star brite proudly produces many “Made in the USA” products—including our flagship Star Tron® Enzyme Fuel Treatment. If you enjoy working with a team that values quality, collaboration, and a drive to win, we’d like to meet you.
Research & Claims Analyst Position Summary
We are looking for a detail‑oriented Research, Credit & Claims Analyst to manage customer claims, with a primary focus on retail and e‑commerce accounts. This role involves extensive research, portal navigation, and cross‑functional coordination to ensure timely and accurate claim resolution.
This is a full-time, on-site position (Monday-Friday) based at our Davie/Fort Lauderdale, FL office.
Key Responsibilities:
- Organize, research, and manage customer claims from submission through resolution
- Navigate retailer and e‑commerce partner portals to review claim documentation and status
- Communicate with customers and internal teams regarding claim findings and outcomes
- Maintain accurate claim records and supporting documentation
- Identify trends and recurring issues and escalate as needed
- Resolve inquiries over the phone and email correspondence.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Required Qualifications:
- Minimum 1-2 years of professional office experience preferred; prior customer service, research and credit/claims experience a plus.
- Accounting knowledge a plus
- Intermediate Excel skills, including XLOOKUPs, pivot tables, charts, filtering and sorting
- Ability to work independently while managing multiple claims simultaneously.
- Strong analytical, organization and problem-solving skills.
- Skilled at multitasking and able to prioritize workload.
- Customer-centric mindset and relationship building capabilities
- Proficiency in learning and adopting new software platforms quickly; navigating across multiple systems simultaneously.
- Exceptional written and verbal communication
- Professional phone and business-email etiquette, confidence with regular phone and email correspondence.
- Microsoft 365/SharePoint experience a plus
- Proactive, self-starter with ability to work independently and meet deadlines
- Able to manage working in multiple software platforms simultaneously
- Ability to type 50 WPM
What We Offer
- Competitive compensation
- Career growth opportunities – we prioritize internal promotions
- Generous 401k match
- Comprehensive health benefits, including medical, vision and dental coverage and Telemedicine
- Paid vacation and holidays
- Tuition assistance program – support for continued education and professional development
Please note: A pre-employment background check, including a criminal record check and drug testing, is required.