What are the responsibilities and job description for the Order Entry/Customer Service Representative position at Star brite, Inc.?
About Star brite
Star brite is a leading manufacturer of premium appearance, maintenance, and performance chemicals and accessories for the marine, RV, automotive, and outdoor markets. With over 50 years of innovation, we’re known for products that customers trust and rely on every day. Headquartered in Fort Lauderdale, Florida, with manufacturing operations in Montgomery, Alabama, Star brite proudly produces many “Made in the USA” products—including our flagship Star Tron® Enzyme Fuel Treatment. If you enjoy working with a team that values quality, collaboration, and a drive to win, we’d like to meet you.
Order Entry/Customer Service Representative Position Summary
We are seeking an experienced Order Entry/Customer Service Representative to support a fast‑paced environment serving a diverse customer base, including distributors, e‑commerce partners, and retail customers. This role requires strong attention to detail, clear communication, and the ability to manage order‑related issues from entry through shipment.
This is a full-time, on-site position (Monday-Friday) based at our Davie/Fort Lauderdale, FL office.
Key Responsibilities:
- Enter customer orders accurately while tailoring support to each customer’s specific requirements
- Review and resolve purchase order discrepancies and issues
- Coordinate with the Transportation team to schedule and release shipments
- Manage heavy email communication both internally and externally
- Support customers inquiries regarding product questions, order status updates, questions, and issue resolution, etc.
- Resolve inquiries over the phone and email correspondence.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Required Qualifications:
- Minimum 1-2 years of professional office experience preferred; prior order entry, customer service or support experience a plus
- Intermediate Excel skills including XLOOKUPs, pivot tables, charts, filtering and sorting
- Strong customer focus and relationship building skills
- Proficiency in learning and adopting new software platforms quickly
- Able to manage working in multiple software platforms simultaneously
- Exceptional organizational and time management skills and attention to detail, able to meet deadlines.
- Strong written and verbal communication
- Professional phone and business-email etiquette, confidence with regular phone and email correspondence.
- Microsoft 365/SharePoint experience a plus
- Proactive, self-starter with ability to work independently.
- Skilled at multitasking and prioritizing workload
- Ability to type 50 WPM
What We Offer
- Competitive compensation
- Career growth opportunities – we prioritize internal promotions
- Generous 401k match
- Comprehensive health benefits, including medical, vision and dental coverage and Telemedicine
- Paid vacation and holidays
- Tuition assistance program – support for continued education and professional development
Please note: A pre-employment background check, including a criminal record check and drug testing, is required.